Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Languages
Timeline
Generic

Gabriel De La Cruz

Houston,Tx

Summary

To provide strong services by surpassing corporate goals, utilizing exceptional interpersonal, bilingual, and communication skills with company's needs and established objectives. Motivated Sales Professional with history leading teams in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. Customer-oriented Sales Professional with [Number] years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships.

Overview

5
5
years of professional experience

Work History

Roof Sales Professional

Dream home of Texas
03.2022 - 09.2022
  • Analyzing and inspecting homeowner's roof, inspecting problem to determine best procedure and solution for their situation
  • Gathering as much information from homeowner to push for a sale
  • Removing problems and offering solutions to homeowners.
  • Spent 40% of work time traveling to connect with customers and demonstrate products.

Service Advisor

SHOTTENKIRK NISSAN
10.2022 - Current
  • Sought ways to improve processes and services provided.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Sales Manager

AutoZone
09.2021 - 04.2022
  • Assist with leading company initiatives and ensuring maximum productivity, training high performing workers in safe environment, driving sales, controlling expenses and shrink.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Associate

O'Reilly
07.2019 - 05.2020
  • Reduced process gaps while training new hires on products, software operational best practices and store protocol
  • Upheld strict quality control policies and procedures during customer interaction.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Lone Star College
Houston, Tx
07.2017

Skills

  • Sales strategy development
  • Product and Service Sales
  • Business Development
  • Revenue Generation
  • Customer Relationship Building
  • Closing Techniques
  • Product and service knowledge
  • Client presentations
  • Customer Retention

Leadership Experience

Lead and train new coworkers, analytical decision making, adaptability, creative problems solving. Active listening, confidence, relationship building, negotiation skills, time management.

Communication Skills

Great people skills, work and get along with everybody. Executes plans or projects given to me. I have a lot of customer service experience. Bilingual, read and write in both English and Spanish.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Advisor

SHOTTENKIRK NISSAN
10.2022 - Current

Roof Sales Professional

Dream home of Texas
03.2022 - 09.2022

Sales Manager

AutoZone
09.2021 - 04.2022

Sales Associate

O'Reilly
07.2019 - 05.2020

High School Diploma -

Lone Star College

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Gabriel De La Cruz