Gabriel De La Torre
Chula Vista,CA
Summary
Friendly and results-driven professional with strong experience in customer service, sales, and relationship building skills.Bilingual in English and Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Agent / Resident services
Casa Miraview/ Potikal City Heights Square
San Diego
01.2025 - Current
- Perform property walks to ensure the property is up to standards before opening.
- Answer client emails, return phone calls, process Gups, fill out maintenance requests, lease renewals, new leases, lease breaks, etc.
- Monitor maintenance activity, and ensure timely resolution of issues.
- Ensuring apartments are move-in ready by inspecting them and letting maintenance know what is needed.
- Helping tenants find a resolution to whatever concerns or complaints they may have.
- Experience with leasing software, including Yardi, SilverTrac, Onesite, and MRI.
Assistant Branch Manager
Regional Finance
Fishers, IN
06.2024 - 01.2025
- Help branch operations, help set sales expectations and goals,for loan officers.
- Coached and trained staff by having daily huddles to help them see what they're doing well and what they should work on.
- Met and worked with senior leadership to talk about loan expectations and customer service scores
- Resolved escalated customer issues, by demonstrating superior customer service and listening skills.
Loan Officer
1st Signature Lending
07.2023 - 06.2024
- Originated residential construction-to-perm FHA,VA,USDA,and Conventional loans.
- Set up customer with the right builder in there state that would suit there building and loan qualification needs.
- Partnered with clients to identify land acquisition opportunities and coordinate with appropriate realtors and builders.
- Got customer approved through 1st Signature lending loan programs . Worked with client from beginning to end of transaction. Translated in Spanish if necessary.
Account Executive
Corporate Technologies, LLC
01.2019 - 01.2023
- Consulted with businesses to deliver custom IT and professional service solutions.
- Managed the sales lifecycle from proposal to implementation, contributing to sustained client growth.
- Cultivated long-term relationships through personalized communication and strategic upselling.
Leasing Consultant
08.2017 - 01.2019
- Collaborated with team members to provide a seamless leasing experience for all clients.
- Greeted clients, showed apartments, and prepared lease agreements.
- Conducted engaging property tours for prospective residents, highlighting amenities tailored to their needs.
- Ensured compliance with fair housing laws and maintained detailed tenant records.
- Utilized property management software to track leasing activity and tenant data.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Coordinated with maintenance to ensure apartments were move-in ready, improving tenant satisfaction.
Call Center Loan Specialist
Nations Lending
05.2015 - 07.2017
- Managed inbound loan applications, providing real-time guidance from initial inquiry through closing.
- Delivered high-volume financial consultations while maintaining compliance with lending regulations.
- Strengthened customer engagement through transparent, needs-based lending solutions.
Loan Specialist
One Main Financial
06.2012 - 05.2015
- Originated and underwrote personal and secured loans to support customer financial goals.
- Conducted credit analysis, document review, and managed follow-ups on delinquencies.
- Consistently exceeded branch performance targets through strategic customer outreach.
Education
High School Diploma -
Southwest High School
San Diego, CAAssociate's degree -
Trade school
Loan Origination - 20 Hour S. A. F. E. training completed and registered in NMLS
Certification
- NMLS 20 Hour SAFE classes completed, Present
- Driver's License, CDL
Languages
- Spanish, Expert
- English, Fluent
Timeline
Leasing Agent / Resident services
Casa Miraview/ Potikal City Heights Square
01.2025 - Current
Assistant Branch Manager
Regional Finance
06.2024 - 01.2025
Loan Officer
1st Signature Lending
07.2023 - 06.2024
Account Executive
Corporate Technologies, LLC
01.2019 - 01.2023
Leasing Consultant
08.2017 - 01.2019
Call Center Loan Specialist
Nations Lending
05.2015 - 07.2017
Loan Specialist
One Main Financial
06.2012 - 05.2015
High School Diploma -
Southwest High School
Associate's degree -
Trade school