Gabriel De Morais

Provided customer service by assisting shoppers with inquiries and resolving issues efficiently. Operated point-of-sale systems, processed transactions, and maintained inventory organization. Worked collaboratively with team members to improve workflow and enhance the shopping experience. Assisted with troubleshooting basic POS system issues and escalated technical problems as needed.

Assisted customers with product selection, returns, and troubleshooting concerns while ensuring accurate transaction processing. Utilized store systems to check product availability and process price adjustments. Resolved customer complaints by providing solutions or escalating issues. Trained new employees on company policies and procedures, fostering teamwork and efficiency.

Provided technical support for self-service printing and scanning equipment. Managed inventory of packaging supplies and maintained an organized workspace. Developed problem-solving skills by handling lost packages, incorrect shipments, and customer disputes.