Gabriel Diaz
Syracuse,NY
Summary
Proven professional with extensive experience as a Bus Driver for Centro and a Customer Service Representative at Medical Answering Service. Expert in safety practices and vehicle maintenance, with a knack for problem-solving and bilingual communication. Achieved significant improvements in passenger satisfaction and safety, demonstrating adaptability and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Bus Driver
Centro
05.2019 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
School Bus Driver
Birnie Bus
06.2018 - 04.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
Medical Answering Service
03.2014 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Fowler High School
Syracuse, NY01.2009
Skills
- Clean Driving Record
- Safety-focused
- Pre-Trip Inspections
- Weather condition driving
- Safety practices
- Traffic laws knowledge
- DOT Regulations
- Scheduling adherence
- Passenger Safety
- Transporting Students
- Adaptable to change
- Route Planning
- Emergency Procedures
- Vehicle Safety and Maintenance
- Decision-Making
- Problem-Solving
- Critical Thinking
bilingual
Languages
Spanish
Native or Bilingual
Timeline
Bus Driver
Centro
05.2019 - Current
School Bus Driver
Birnie Bus
06.2018 - 04.2019
Customer Service Representative
Medical Answering Service
03.2014 - 05.2018
Diploma -
Fowler High School
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