Gabriel Donnelly
Anchorage,AK
Summary
Dynamic Facility Manager with a proven track record at O'Malley Sports Complex, excelling in leadership and organizational skills. Expert in cost-reduction, enhancing safety standards, and boosting efficiency. Achieved increased loyalty through exceptional customer service and relationship building. Skilled in using advanced software for optimal scheduling and operations management.
Overview
21
21
years of professional experience
Work History
Facility Manager
O'Malley Sports Complex
01.2006 - Current
- Supervised staff of [Number] in day-to-day activities.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Sustained friendly, courteous communications with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
General Laborer
Everlasting Construction
01.2015 - 01.2016
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Cleaned and maintained tools, equipment and worksites.
- Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Laid out materials and system components to prepare for installation.
Lube Technician
Lithia Chevrolet
01.2004 - 12.2004
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Education
No Degree - Criminal Justice
University Alaska Anchorage
AnchorageHigh School Diploma -
Service High School
Anchorage, AK05.2003
Skills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building Maintenance
- Employee Hiring
- Personnel Oversight
- Service contracts management
- Attention to Detail
- Multitasking Abilities
- Customer Service
- Relationship Building
- Organizational Skills
Timeline
General Laborer
Everlasting Construction
01.2015 - 01.2016
Facility Manager
O'Malley Sports Complex
01.2006 - Current
Lube Technician
Lithia Chevrolet
01.2004 - 12.2004
No Degree - Criminal Justice
University Alaska Anchorage
High School Diploma -
Service High School
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