Gabriel Drullard
FORDS,New Jersey
Summary
Dynamic operations professional with extensive experience in operational management, driving business performance enhancements. Proven expertise in developing and implementing process improvements while fostering a collaborative environment aligned with organizational objectives. Recognized as a reliable team player with a strong emphasis on adaptability and commitment to achieving targeted results. Skilled in strategic planning and optimizing operational efficiency to support sustainable growth.
Overview
23
23
years of professional experience
Work History
Operations Manager
Ontrack American
05.2016 - Current
- Refined operational workflows, focusing on efficiency improvements and cost savings.
- Directed cross-functional teams to execute strategic initiatives that align with organizational objectives.
- Assessed training needs and implemented targeted programs to boost team performance and uphold operational quality.
- Conducted analysis of workflow metrics to uncover improvement areas, facilitating targeted process optimization efforts.
- Cultivated supplier relationships to guarantee timely delivery of materials and services for production requirements.
- Managed ongoing maintenance activities to uphold high standards of equipment and infrastructure performance.
Vice President of Business Development
JD Prime Express LLC
01.2010 - 11.2016
- Drove revenue growth from $100,000 to $300,000 in two years by managing all aspects of business development for transportation and janitorial cleaning company across five states.
- Achieved streamlined administrative, financial, marketing, customer service, and organizational development processes. Enhanced efficiency in accounting, payroll, cash management, and purchasing functions. Improved supplies inventory management to reduce costs.
- Led diverse teams to achieve project goals. Mentored team members and leaders to foster professional growth. Developed and executed workflow policies to optimize productivity and enhance customer satisfaction.
- Crafted and applied comprehensive marketing and advertising strategies that contributed to significant business expansion.
- Managed comprehensive agreements with Allstate Insurance and Best Buy Home Delivery, ensuring alignment with business objectives.
Accounts Assistant Manager
Storage Assets LLC and Lackland Self Storage
08.2008 - 12.2009
- Administered retail establishment, focusing on customer service excellence, maintenance of leasing agreements, and effective collections management.
- Supported auction operations through filing legal notices and advertising sales to ensure smooth proceedings.
Assistant Manager
Duane Reade Pharmacy
01.2007 - 07.2008
- Oversaw employee scheduling to enhance operational efficiency. Guided and developed team members through structured training programs.
- Facilitated leadership training and mentorship programs to drive team success and promote individual growth.
- Facilitated communication with vendor companies to streamline order fulfillment and enhance supply chain efficiency.
- Refined leadership abilities and detail-oriented approach to optimize project outcomes.
Operation Support
Randstad (on-site at Citigroup)
07.2005 - 12.2006
- Coordinated operational support and conducted image encoding for thorough prototype verification.
- Coordinated efforts with five vice presidents to ensure timely delivery of special project objectives.
Shift Supervisor
CVS Pharmacy
02.2003 - 06.2005
- Directed nine employees and provided comprehensive administrative assistance to enhance efficiency at two additional sites.
- Oversaw employee training and mentoring programs to enhance performance and skill development. Collaborated with HR teams to address and resolve employee issues effectively.
- Reviewed and validated weekly sales data alongside approving time records for nine employees, ensuring payroll accuracy and efficiency.
Education
Associate Degree - Business Management and Project Development
Hudson Community College
Jersey City, NJ01.2009
Diploma - Business Administration and Financial Accounting
Lincoln Technical Institute
Edison, NJ01.2007
Skills
- Skilled in Microsoft Office applications
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
Accomplishments
- Co-led establishment to achieve and maintain 100% customer satisfaction
- Increased company savings through corporate consensus-building and cross-functional geographical team coordination and development.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Ontrack American
05.2016 - Current
Vice President of Business Development
JD Prime Express LLC
01.2010 - 11.2016
Accounts Assistant Manager
Storage Assets LLC and Lackland Self Storage
08.2008 - 12.2009
Assistant Manager
Duane Reade Pharmacy
01.2007 - 07.2008
Operation Support
Randstad (on-site at Citigroup)
07.2005 - 12.2006
Shift Supervisor
CVS Pharmacy
02.2003 - 06.2005
Diploma - Business Administration and Financial Accounting
Lincoln Technical Institute
Associate Degree - Business Management and Project Development
Hudson Community College
PROFILE
- Experienced leader and supervisor of hourly employees
- Established and maintained positive relations among management, employees and customers
- Create diverse teams, train and mentor team members and team leaders to achieve organizational goals and enhance productivity