Gabriel Dunn
Killeen,TX
Summary
Exemplary customer service skills that go beyond expectations, ensuring quality and satisfaction. Knowledgeable and efficient. Clear communication and ability to adapt in fast-paced environments while maintaining a positive attitude. A sense of morale and team spirit that emphasizes the company's mission. Strong organizational and troubleshooting techniques with good follow-through methods. Professional prepared for this role with strong sales and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer service representative
Floor And Decor
03.2022 - 11.2023
- Accurately explained customer benefits and scheduled itineraries
- Resolved customer complaints of diverse populations efficiently
- Communicated effectively with all levels of management and staff both orally and written
- Maintained above 90% customer satisfaction
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- High-level cash handling
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Salesperson
Frontier Communications
08.2022 - 03.2023
- Administrative and clerical responsibilities
- Consistent use of technology and database systems
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Obtained Knowledge of PC
- Collaborated with team members to reach collective sales goals, fostering supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Assistant Manager
Zara
05.2020 - 04.2021
- Prospecting for new candidates
- Advising at least 5 candidates daily on salary and benefit information
- Creating written and social media content for company growth
- Recruiting internally and externally for talent
- Accurate data entry
- Flexibility to help employees with accurate information
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma -
Wilson High School
Long Beach, CASkills
- Customer Service
- Client Relations
- Data Entry
- Sales expertise
- Cash Handling
- Regulatory Compliance
Personal Information
Customer service representative
Locations
Dallas, TX
Timeline
Salesperson
Frontier Communications
08.2022 - 03.2023
Customer service representative
Floor And Decor
03.2022 - 11.2023
Assistant Manager
Zara
05.2020 - 04.2021
Diploma -
Wilson High School
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