Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel E. Conde

Jonesboro,GA

Summary

To obtain a full-time position where I can maximize my business communication, financial knowledge, leadership skills, quality assurance and teamwork skills in the best interest of the company.

Overview

26
26
years of professional experience

Work History

Support Coordinator

Delta Airlines, INC
10.2021 - Current
  • Service current customer base by initiating contacts with store representatives, maintain inventory & displays
  • Train store representatives as to effective merchandising, pricing & promotional techniques
  • Establish and develop business relationships with potential customers
  • Report information continuously to the corporate office in accordance within departmental needs
  • Expedite the resolution of customer complaints which may include coordination with Technical Support
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
  • Organized staff meetings and workshops aimed at facilitating knowledge sharing among team members.
  • Provided exceptional customer service by addressing issues promptly and offering satisfactory solutions.
  • Coordinated with multiple departments to ensure seamless communication and timely execution of tasks.
  • Conducted regular audits of workflows and processes to identify areas of improvement and implement corrective actions as needed.
  • Reduced operational costs through effective resource allocation and process optimization strategies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Front Desk Agent

Renaissance Concourse Atlanta Airport Hotel – Marriott
10.2015 - Current
  • Assists guests with reservations and follows standard check in and check out procedures
  • Handles guest billing, cancellations and guest problem resolution
  • Works with multiple departments to ensure guest satisfactory with events, meetings and banquets
  • Efficiently works with multiple systems including: PMS system, Guestware and the phone systems for guests
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Financial Services

Southeastern Data Corporation
08.2006 - 10.2011
  • Assists with administrative duties
  • Process payments for over 300 EMC's (Utilities) around the world
  • Process lockbox payments, imaging, endorsing and submitting for clearance
  • Input billing data, handle credit card disputes, payouts and wire transfers
  • Work with systems such as BPP, UPN, IVR and RPPS Mastercard payments
  • Tech support to ensure issues are resolved quickly

Head Teller - Accounts Payable Clerk

GEMC Federal Credit Union
04.1999 - 08.2006
  • Ensure customer satisfaction with banking
  • Process payroll for electronic membership
  • Construct and process expense reports, administration & company bookkeeping
  • Handle banking reconciliation for money orders and travelers checks
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.

Education

Diploma -

Spencer High School
Columbus, GA
06.1984

Skills

  • 10 kEY (18,000 PM)
  • Switchboard

Timeline

Support Coordinator

Delta Airlines, INC
10.2021 - Current

Front Desk Agent

Renaissance Concourse Atlanta Airport Hotel – Marriott
10.2015 - Current

Financial Services

Southeastern Data Corporation
08.2006 - 10.2011

Head Teller - Accounts Payable Clerk

GEMC Federal Credit Union
04.1999 - 08.2006

Diploma -

Spencer High School

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Gabriel E. Conde