Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cybersecurity Labs
Personal Security Exercise
Hudson, Ohio
03.2026 - Current
Identified and analyzed simulated malware activity in controlled lab environments
Practiced basic malware removal techniques and system remediation
Used system logs and observable behavior to detect suspicious activity
Applied security troubleshooting skills relevant to end-user support scenarios
Active Directory Security Lab
Personal Project
Hudson, Ohio
01.2026 - Current
Built and configured an Active Directory environment using VMware virtual machines
Created and managed user accounts, reset passwords, and assigned users/computers to groups
Simulated real-world help desk scenarios involving user access issues and account troubleshooting
Practiced basic domain environment management and troubleshooting
Built and maintained a virtual lab simulating real-world help desk environments
Practiced ticket-based workflows including issue tracking, prioritization, and resolution
Simulated common support issues: login failures, network connectivity problems, software errors, and system performance issues
Performed basic Active Directory tasks including user creation, password resets, and group assignments
Practiced first-call resolution techniques and escalation decision-making
Customer Focused & Operations Associate
Princess and a Redneck
Elko, Nevada
09.2025 - 12.2025
Acted as the first point of contact for service requests via phone and in person
Logged and tracked requests, ensured accurate documentation, and routed issues appropriately
Troubleshot basic issues, followed up on open items, and provided clear status updates
Managed multiple requests simultaneously while maintaining response time and organization
Construction Crew
Wetmore Construction
Spring Creek, Nevada
06.2023 - 10.2024
Collaborated with a team to complete projects efficiently under deadlines
Followed detailed instructions and safety procedures to ensure quality and compliance
Senior Cybersecurity Operation Analyst CTR at US USA RCC, P | Po’okela Solutions, LLCSenior Cybersecurity Operation Analyst CTR at US USA RCC, P | Po’okela Solutions, LLC