Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Elia

Summary

Seeking a challenging and dynamic position where I can utilize my diverse skills in biology, biochemistry, lab safety, communication, customer service and information management to make a positive impact on the organization. With a strong foundation in these areas and a commitment to excellence, I am confident in my ability to excel in any role and contribute to the success of the team.

Overview

6
6
years of professional experience

Work History

Genius Administrator

Apple Inc.
01.2022 - Current
  • Supervise daily operations within the repair room, troubleshooting technical issues, and organization management to ensure a smooth functioning Genius Bar
  • Managing and allocating inventory, equipment, and resources necessary for repairs and technical support
  • Overseeing the scheduling, training, and the performance management of the Genius Bar employees
  • Generating reports on service metrics, analyzing data, and providing feedback to optimize the Genius Bar
    operations
  • Provided exceptional customer service as the first point of contact for customers, resolving inquiries efficiently while maintaining a professional demeanor.

Research Experience

Northeastern Illinois University
08.2018 - 12.2022
  • Developmental Biology Study (The effect of BPA on C. elegens
  • Investigated the role of how BPA effective the genetics as well as the physical properties of an organsim (C. elegens).
  • Performed multiple biological techniques and experiments on the organism in order to expose it to the compound of BPA.
  • Analyzed and compared motility and fecundity data to understand the gene expression as well as physical complications that affected the organism.
  • Prepared detailed figures and schematic diagrams to represent experimental data, designs, and results, to enhance clarity in reports.


  • Biochemistry Study: CHARACTERIZATION OF A LIGHT REGULATED ENZYME IN THE LIFE- CYCLE OF MYXOBACTERIUM STIGMATELLA AURANTIACA
  • Conducted a detailed study on the properties of Phytochromes that contain red light photorecpetors affecting the enzymatic domain in plants and bacteria.
  • Designed and conducted multiple experiments to determine the purity and gene expression of SaBphP2 by using X-ray crystallography as well as polymerase chain reaction.
  • Collected and presented data that highlights the effect of SaBphP2 on red light photoreceptors that alter the genetic and amino acid sequence of the protein.
  • Performed Chromatography as well as Spectroscopy on the target protein in order to clarify the results that was collected

Sales Specialist

Apple Inc.
06.2019 - 01.2022
  • Engage with customers to understand their needs and provide personalized assistance.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Perform store operations tasks such as inventory management and maintaining a clean
    environment.
  • Provide basic technical support and troubleshooting assistance.

Education

Bachelor of Science, Biology -

Northeastern Illinois University
Chicago, IL
12.2022

Skills

  • Quality Control
  • Molecular Biology Techniques
  • Sterilization Procedures
  • Protein Purification and Biochemical Techniques
  • Problem-Solving
  • Multitasking
  • Critical Thinking
  • Organizational Skills
  • Effective Communication
  • Attentive Customer Service
  • Efficient Data Entry and Analysis
  • Software Proficient

Timeline

Genius Administrator

Apple Inc.
01.2022 - Current

Sales Specialist

Apple Inc.
06.2019 - 01.2022

Research Experience

Northeastern Illinois University
08.2018 - 12.2022

Bachelor of Science, Biology -

Northeastern Illinois University

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Gabriel Elia