Gabriel Espindola
Novato,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 10 + years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
27
27
years of professional experience
Work History
Bartender Prep
California Gold Bar
01.2021 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service
Woodlands Market
04.2020 - 05.2021
- Clean and sanitize
- Answering phones and take orders
- Oversaw care and maintenance of kitchen equipment.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Monitored line efficiency and implemented improvements for increased productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cleaned and maintained kitchen equipment regularly.
- Prepared average of 25 orders each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered prompt service to prioritize customer needs
Warehouse Driver
Monterrey Fish Market
05.2019 - 04.2021
- Receive shipment
- Deliver product
- Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
- Loaded materials into vehicle using pallets, skids, platforms or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
- Stocked and examined inventory items and reported wear or defects to supervisor.
- Pulled and organized customer orders by part number and quantity for delivery from warehouse.
- Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Packed items into appropriate containers for shipment.
Driver Supervisor
Better for You Meals
04.2016 - 04.2019
- Insure quality of food
- Insure all vans working and in good conditions
- Insure facility was in good conditions
- Deliver food to all private school
- Make route schedule for all drivers
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity
- Managed labor assignments and equipment allocations and met transportation, operations and production goals
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations
Delivery
CEI Inc
03.2013 - 03.2016
- Deliver food to private schools around the bay area
- Scan and email all proper paper work from schools
- Work one on one with school staff
Scheduler
US Pure Water Comp
03.2015 - 11.2015
- Call customers
- Schedule appointments
- Invoice customers
- Update data information
- Customer complaints
- Outside field work
Supervisor
Sol Food Restaurant
04.2009 - 04.2015
- Ran a busy restaurant of 20 FOH and 15 BOH employees a day
- Scheduling
- Trainings
- Documentation
- Orientations
- Inventory
- Customer Services
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Observed each team member to carry out duties and provided constructive criticism.
- Organized evening meetings to set operations for following day and next shift crew.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Bartender
Winship Restaurant
09.2004 - 12.2011
- Inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Taught employees bar sales techniques, resulting in higher profits.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Served high customer volumes during special events, nights and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Built relationships with vendors to manage orders and negotiate costs.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Assistant Kitchen Manager
Chevys Fresh Mex
01.1998 - 04.2004
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
GED -
Serra Monte Del Rey
06.2001
Skills
- Employee Coaching and Motivation
- Leading Team Meetings
- Account Authorizations
- Continuous Improvements
- Conflict and Complaint Resolution
- Customer Service and Rapport
- PPE Guideline Compliance
- Food and Beverage Service
- Liquor, Beer and Wine Knowledge
- Orientation and Onboarding
- Food and Beverage Management
- Performance Tracking and Evaluations
- Managing Terminations
Languages
Spanish
Native or Bilingual
Timeline
Bartender Prep
California Gold Bar
01.2021 - Current
Customer Service
Woodlands Market
04.2020 - 05.2021
Warehouse Driver
Monterrey Fish Market
05.2019 - 04.2021
Driver Supervisor
Better for You Meals
04.2016 - 04.2019
Scheduler
US Pure Water Comp
03.2015 - 11.2015
Delivery
CEI Inc
03.2013 - 03.2016
Supervisor
Sol Food Restaurant
04.2009 - 04.2015
Bartender
Winship Restaurant
09.2004 - 12.2011
Assistant Kitchen Manager
Chevys Fresh Mex
01.1998 - 04.2004
GED -
Serra Monte Del Rey
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