Gabriel Ferguson
Fort Worth,TX
Summary
- To obtain customer service/sales position.
- 20 years of extensive experience in retail industry in varies sectors.
- Hands on experience of promoting retail merchandise and services terms of training and motivation exercises.
- Trained and Coached new employees to help succeed and achieve individual and company goals with precision.
Customer-focused professional with a background in cultivating successful partnerships and keeping a focused eye on business opportunities. A Senior Sales Consultant with the know-how to remain calm and poised in pressure-driven situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Jos A Banks
Southlake, TX
01.2021 - 05.2023
- Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials
- Build a relationship with your customer from greeting through post-sale contact
- Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals
- Be able to accurately fit the customer and provide recommendations for alterations
- Assist in receiving shipments, putting away new merchandise, maintaining a clean, and organized store based on our merchandising to sell standards
- Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks
- Help monitor the security of all company property
- Assist in conducting merchandise stock counts as requested by your store management team
- Report any discrepancies to the manager on duty
- Effectively participate as a member of a store team where employees are held accountable for not only individual performance, but also for interacting with the greater store team in manner that supports the achievement of established team goals
Sales Associate
Brooks Brothers
Southlake, TX
11.2020 - 01.2021
- Greet all customers with the utmost professional demeanor and enthusiasm
- Suggestive selling and provide excellent five star customer service
- Upsale the customer to create a wardrobe and be a personal stylist consultant also be able to inform the customer of the company's history and and staying knowledgeable with sales and promotions there are current to the stores location / company promotions
- Also maintaining the stores KPI 's and fulfilling internet orders
- And maintaining the store to keep it presentable.
Early Stage Account Manager
Santander consumer USA
North Richland Hills, TX
01.2019 - 01.2020
- Daily collection calls on early stage consumer debts and updating collections system account entries
- Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation
- Educates the customer about the terms of the contract
- Also embracing change on a daily basis with policies and procedures and always staying updated with all information new and old to educate the customer on all information in regards to to there auto finance needs and requirements
- That must meet company, state and federal policy's and laws.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
Sales Representative
2020COMPANIES
Ft. Worth, TX
11.2016 - 01.2018
- Promoting and Selling NRG electricity services to customers at special events: Walmart / BestBuy
- Assist and direct customers based on their concerns
- Exceed personal sales goals on a monthly basis
- Courteously welcome customers and offer assistance
- Help customers make selections by providing information on products and services
- Ability to multi-task in a fast-paced, team environment.
Inventory Control Specialist
CTDI
Flower Mound, TX
01.2015 - 04.2016
- Maintain and verify inventory counts
- Locate and assign accurate parts to technicians
- Conduct Cycle Counts and Physical Inventory counts
- Assign packages to ship via UPS, FedEx, USPS, or freight carrier
- Assist shipping and receiving, unload trucks, checking merchandise
- Assign stock locations and store at proper location
- Maintain a safe, clean and organized warehouse
- Perform additional tasks and duties as assigned
- Accountable and responsible in work practices and expectations
- Possesses effective communication skills
- Uses critical and creative thinking to evaluate and solve work and customer issues
- Seeks assistance in solving work problems through collaboration and information seeking
- Performs varied and complex troubleshooting repair work on mechanical, electrical and electronic equipment and trucks, including replacement, rebuilding and inspection of components of a system, as directed by management
- Performs preventive electronic maintenance inspections on mounted equipment and vehicles on a regular basis with general guidance from management
- Prepares and maintains accurate documentation of electronic repair and inspection procedures according to CMMS guidelines, ensuring all work performed is in compliance with established practices and standards
- Keeps proper and detailed records of electronic maintenance and inspection orders on repair work done on equipment or systems
- Provides guidance, training or mentorship to lower level technicians
- Performs other related duties as assigned.
Sales representative
Jos A. Banks
Dallas, TX
02.2005 - 11.2008
- Assist with continuing to build relationships with Creative, CRM, Merchants, Store Ops, Customer Service
- Develop store signage work orders
- Own & manage brand tracker, conduct market research by monitoring competitor products, sales and marketing activities
- Work with CRM on reporting, ad hoc requests, pulse surveys and dashboards
- Manage MARCOM updates and project changes to achieve desired outputs
- Report on marketing related customer service issues
- Develop project plans and maintain marketing, content plans
- Project manage brand marketing projects/briefs and miscellaneous brand collateral
- Constantly monitor and report on customer reports
- Track and monitor retail GTM (Go to Market) process.
Education
High School Diploma -
Homeschool
Fort Worth, TX05-2003
Skills
- Advertising Strategies
- Business Opportunity Development
- Marketing Strategy
- Account Management
- Contract Negotiation and Closing Strategies
- Account Oversight
- Strategic Account Development
- High Quality Presentations
- Sales Training
- Product and Service Knowledge
Skills And Education
2003 HIGH SCHOOL DIPLOMA, Alert Air land Emergency Response Team (Military Academy), Strong interpersonal and oral communication skills., Proficient in Computer Skills: Microsoft office, Typing speed 45 WPM, trouble shooting, installation and operate various software and programs, Performs varied and complex troubleshooting repair work on mechanical, electrical and electronic equipment and trucks, including replacement, rebuilding and inspection of components of a system, as directed by management., Performs preventive electronic maintenance inspections on mounted equipment and vehicles on a regular basis with general guidance from management., Prepares and maintains accurate documentation of electronic repair and inspection procedures according to CMMS guidelines, ensuring all work performed is in compliance with established practices and standards., Keeps proper and detailed records of electronic maintenance and inspection orders on repair work done on equipment or systems., Provides guidance, training or mentorship to lower level technicians., Performs other related duties as assigned.
References
- Sebastian armesto, 682-252-0476, Santander manager of titles
- Derrick Goodwin, 281-594-7840, 2020 companies
- Lenny Longoria, 469-733-3998, Dallas Fire department
Certification
- CPR
- ERT (Emergency Response Training)
Timeline
Senior Sales Consultant
Jos A Banks
01.2021 - 05.2023
Sales Associate
Brooks Brothers
11.2020 - 01.2021
Early Stage Account Manager
Santander consumer USA
01.2019 - 01.2020
Sales Representative
2020COMPANIES
11.2016 - 01.2018
Inventory Control Specialist
CTDI
01.2015 - 04.2016
Sales representative
Jos A. Banks
02.2005 - 11.2008
High School Diploma -
Homeschool
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