Gabriel Flores
Silver Spring,MD
Summary
Dedicated and detail-oriented professional with experience in customer service, administrative support, and front-of-house operations. Skilled in handling transactions, managing schedules, and providing exceptional service in fast-paced environments. Strong organizational and communication skills, with a proven ability to multitask and maintain efficiency. Adept at problem-solving and ensuring a positive experience for customers and colleagues alike.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Secured Protective Services
, MD
07.2020 - Current
- Developed and maintained filing systems for confidential documents and records.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
Server
Buffalo Wild Wings
Rockville, MD
07.2024 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
Cashier
Buffalo Wild Wings
Rockville, MD
06.2023 - 01.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service, addressing guest requests and concerns.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Cell Biology And Genetics
University of Maryland
College Park, Maryland05-2027
High School Diploma -
James Hubert Blake Highschool
Silver Spring, Maryland06-2023
Skills
- Customer service
- Team collaboration
- Time management
- Critical thinking
- Confidential document control
- Filing and data archiving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Graduated Top 5% of High School Class based on GPA (4.6)
- MCPS Lacrosse Academic All-American
- Blake High School Scholar Athlete
- Honor Roll (Awarded All 4 years of High School)
Affiliations
- Blake High School Varsity Lacrosse (2020-2023)
- Blake High School Varsity Wrestling (2021-2022)
- UMD Club Lacrosse (2023-2022)
High School GPA
- 3.99 Cumulative
- 4.6 Weighted
Timeline
Server
Buffalo Wild Wings
07.2024 - 01.2025
Cashier
Buffalo Wild Wings
06.2023 - 01.2025
Administrative Assistant
Secured Protective Services
07.2020 - Current
Bachelor of Science - Cell Biology And Genetics
University of Maryland
High School Diploma -
James Hubert Blake Highschool
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