Gabriel Garcia

Provided technical support and troubleshooting assistance to a diverse client base, responding to questions/problems via phone & email, all while recording data in ticketing systems. Worked with multiple systems including citrix and MS apps. Collaborated with Tier 2 & Tier 3 technicians to escalate and resolve complex issues, contributing to a smooth escalation process. Worked in multiple contracts, constantly adapting to different systems and procedures.

Assisted clients with daily living and emotional needs to maintain self-esteem and general wellness. Assisted with meal preparation, and medication reminders. Built strong relationships with clients.

Operated with safety and skill to avoid accidents and delays. Loaded and unloaded trucks with customer possessions or merchandise weighing up 100+ lbs. Provided great communication / customer service.

Processing shipments, drop-offs, and any other transactions while maintaining exceptional customer service. Packaging expertise with shipments that need handled. Assisted in training new employees on store policies and procedures.