Gabriel Garcia
Albuquerque,NM
Summary
Hospitality professional with extensive experience at MGM Resorts International, specializing in guest relations and employee training. Proficient in Excel and communication, with a history of designing effective onboarding programs. Achievements include significant improvements in customer service experiences and consistently high satisfaction ratings in fast-paced environments.
Overview
10
10
years of professional experience
Work History
GRA/Buddy Trainer Cross Functional Floor Manager
Excalibur Hotel and Casino
Las Vegas, NV
08.2023 - 12.2024
- My overall role was to lead new team members in their onboarding process, inspecting rooms and completing room productivity for the hotels' cleanliness standards. I worked with the manager to coordinate the staff and assign work areas.
- I designed and developed training materials for new employees in the organization.
- Documented all training activities including attendance records, feedback forms, surveys.
Guest Relations Specialist
MGM Resorts international
Las Vegas, NV
08.2019 - 03.2023
- Guest Relations Specialist and SKYLOFT Concierge with completed Forbes training in verbiage and interactions.
- I have experience in five-diamond hotel hospitality and proficiency with hotel operations computer programs.
- My strengths include exceptional customer service, possessing sufficient knowledge to recommend attractions and restaurants to guests, and effective communication skills aimed at achieving desired outcomes.
- Generated reports detailing guest feedback data collected through surveys or interviews each month.
- Tracked daily occupancy levels and updated records accordingly.
Clerical Specialist- Adult Based Education GED & ESL
Central New Mexico Community College
Albuquerque, NM
05.2015 - 06.2019
- I facilitated timely registration updates for staff and students.
- Ensured sanitary standards in all work areas.
- Maintained accurate records using phone logs and Microsoft documents.
- Processed customer orders and maintained accurate records of transactions.
- Compiled data and generated reports for management review.
Education
Associate degree - psychology & Business
Central New Mexico Community college
Albuquerque, New Mexico01.2018
High school Diploma -
Atrisco Heritage Academy
Albuquerque, New Mexico01.2016
Skills
- Excel
- Microsoft Word, Office, and computer networking
- Customer service, hospitality
- Recruiting
- Employee training
- Onboarding process
- Guest relations
- Effective communication
- Resource procurement
Languages
Spanish
Full Professional
Timeline
GRA/Buddy Trainer Cross Functional Floor Manager
Excalibur Hotel and Casino
08.2023 - 12.2024
Guest Relations Specialist
MGM Resorts international
08.2019 - 03.2023
Clerical Specialist- Adult Based Education GED & ESL
Central New Mexico Community College
05.2015 - 06.2019
Associate degree - psychology & Business
Central New Mexico Community college
High school Diploma -
Atrisco Heritage Academy
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