Gabriel Gelin
Cedar Park,TX
Summary
I am a college student and Team Leader with a proven track record at Chick-Fil-A and Rudy's BBQ, enhancing operational efficiency and team performance. Expert in staff training, problem-solving, and customer relations, I've significantly improved store performance and customer satisfaction. Skilled in cash handling and conflict resolution, my leadership ensures seamless daily activities and fosters a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-Fil-A Restaurant
05.2023 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Greeted customers entering store and responded promptly to customer needs.
Team Lead/Key Leader
Rudy's "Country Store" and Bar-B-Q
05.2020 - 05.2023
- Contributed to team success by cross-training in other positions, increasing operational flexibility.
- Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
- Enhanced customer satisfaction by providing efficient and friendly service at the BBQ station.
- Assisted in training new BBQ servers, sharing best practices for exceptional guest experience.
- Coordinated with event planners for catering services, delivering seamless execution of large-scale events.
- Resolved customer complaints professionally, demonstrating empathy and commitment to satisfaction.
- Handled cash transactions accurately, maintaining financial integrity at the point of sale.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Business Administration
Austin Community College
Austin, TX05.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Documentation And Reporting
- Complex Problem-Solving
- Overseeing Daily Activities
- Conflict Resolution
- Cash Handling
- Flexible Schedule
- Customer Relations
- Product and service knowledge
- Task Delegation
Languages
Russian
Native or Bilingual
Timeline
Team Leader
Chick-Fil-A Restaurant
05.2023 - Current
Team Lead/Key Leader
Rudy's "Country Store" and Bar-B-Q
05.2020 - 05.2023
Associate of Applied Science - Business Administration
Austin Community College
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