Gabriel Gill
Broken Arrow
Summary
Dynamic Divisional Branch Manager at Addison Group with a proven track record in budget management and relationship building. Expert in customer service strategy and project mapping, driving client satisfaction and loyalty. Passionate about fostering diversity and inclusion, while achieving significant growth and exceeding corporate goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Divisional Branch Manager
Addison Group
Tulsa
01.2025 - Current
- Oversaw budget management and resource allocation for branch activities.
- Implemented customer service strategies to enhance client satisfaction.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
DIVERSITY, EQUITY, AND INCLUSION MARKET LEAD
TEKsystems
Tulsa
06.2023 - 07.2024
- Conducted training sessions to ensure understanding of DEI principles among employees.
- Organized workshops to discuss challenges faced by minority groups in the workforce.
- Reviewed job descriptions from customers for bias language or lack of inclusion criteria.
- Co-led presentations to clients about current state diversity in the market and how they can improve on initiatives.
ACCOUNT MANAGER
TEKsystems
Tulsa
05.2022 - 07.2024
- Managed a portfolio of enterprise clients, ensuring their technical needs were met and providing tailored solutions to drive customer satisfaction and retention.
- Conducted regular client meetings to review account performance, address concerns, and identify opportunities for engagement of technical products and services.
- Developed and maintained strong relationships with key stakeholders, acting as the primary point of contact for technical inquiries and escalations.
- Actively participated in project planning sessions with internal teams in order to develop effective solutions that meet client needs.
- Walked through customer projects step by step with stakeholders to understand business and IT department goals for the purpose of strategically partnering with them for project success.
TECHNICAL RECRUITER
TEKsystems
Tempe
01.2022 - 05.2022
- Collaborated with internal and external clients to understand hiring needs and goals.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Reviewed employment applications and job orders to match applicants with job requirements.
BUSINESS DEVELOPMENT REPRESENTATIVE/ISS REPRESENTATIVE
TownSquare Media
Tempe
08.2021 - 01.2022
- Effectively built relationships with both established and potential customers.
- Continually offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Prompted customers to switch from competitor products by identifying and filling gaps.
CARRIER SALES REPRESENTATIVE
Emerge Tech LLC
Scottsdale
01.2020 - 07.2021
- Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
- Utilized investigative sales techniques to develop carrier capacity.
- Negotiated rates with carriers and communicated details to sales team.
- Completed field research on market insight and competitive prices.
- Negotiated and closed deals with minimal oversight.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Responsible for 3.5 million dollars in revenue.
- Averaged over 110 phone calls per day.
Skills
- Project Mapping
- Product management and pricing
- Sales negotiation and closing
- Relationship building
- Time management
- Budget management
- Customer service strategy
- Coaching
- Diversity awareness
- Vendor negotiations
- Total quality management
- Growth planning
- Market growth
- Analytical skills
- Strategy development
Certification
- Introduction to Generative AI
- Introduction to Large Language Models
- Introduction to Responsible AI
- Data Analytics and Insights: Data Insights
Timeline
Divisional Branch Manager
Addison Group
01.2025 - Current
DIVERSITY, EQUITY, AND INCLUSION MARKET LEAD
TEKsystems
06.2023 - 07.2024
ACCOUNT MANAGER
TEKsystems
05.2022 - 07.2024
TECHNICAL RECRUITER
TEKsystems
01.2022 - 05.2022
BUSINESS DEVELOPMENT REPRESENTATIVE/ISS REPRESENTATIVE
TownSquare Media
08.2021 - 01.2022
CARRIER SALES REPRESENTATIVE
Emerge Tech LLC
01.2020 - 07.2021