Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Hi, I’m
Gabriel Gonzalez
Buisness Manager
Douglas,GA
Summary
Overview
11
years of professional experience
Work History
Douglas Golf And Country Club
Food and Beverage Manager
04.2018 - 06.2023
Job overview
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait for staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering, and inventory controls of wine, beer, and alcohol programs.
- Developed ongoing training initiatives to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Implemented new drink policies, reducing over-pouring by 20%.
- Selected wine, beer, and alcohol products based on customer feedback and local product availability.
Ruby Tuesday Restaurant
Shift Manager
05.2016 - 01.2018
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Increased profits in region by 20 percent.
- Coached crew members to optimize performance and motivate toward more efficient work
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Security Finance, Financial Services
Assistant Manager
05.2015 - 05.2016
Job overview
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed over 10 Loans per day and handled all insurance paperwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information
Hungry Howies Pizza & Subs
Manager
06.2012 - 05.2016
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed over 50 calls per day.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
South Georgia State CollegeDouglas, GA
Associate of Science from Education Administration
05.2016
University Overview
Skills
- Vendor Negotiations
- Food and Beverage Management
- Inventory Management Software
- Disciplinary Action
- Calm and Pleasant Demeanor
- Reading Comprehension
- Database Interface and Query Software
- Corrective Actions
- Employee Performance Evaluations
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Maintain Food Safety
- Delegating Assignments and Tasks
- Teamwork and Collaboration
- Profit and Loss Control
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Timeline
Food and Beverage Manager
Douglas Golf And Country Club
04.2018 - 06.2023
Shift Manager
Ruby Tuesday Restaurant
05.2016 - 01.2018
Assistant Manager
Security Finance, Financial Services
05.2015 - 05.2016
Manager
Hungry Howies Pizza & Subs
06.2012 - 05.2016
South Georgia State College
Associate of Science from Education Administration
Similar Profiles
Evelyn mcwilliamEvelyn mcwilliam
Back Shop Attendant at Prescott Golf & Country Club Dining Club & LoungeBack Shop Attendant at Prescott Golf & Country Club Dining Club & Lounge
Andrew MichalekAndrew Michalek
Golf Course Groundskeeper at Brandermill Country Club, Birkdale Golf ClubGolf Course Groundskeeper at Brandermill Country Club, Birkdale Golf Club
Addisen rainsAddisen rains
Beverage Cart Attendant at The Players Club Golf and Country ClubBeverage Cart Attendant at The Players Club Golf and Country Club
Karen CharlesKaren Charles
Certified Medication Aide/Medication Certified Nursing Assistant at Vista Park Health & RehabCertified Medication Aide/Medication Certified Nursing Assistant at Vista Park Health & Rehab
LaShonda ManleyLaShonda Manley
Special Education Teacher at Ware County Board of EducationSpecial Education Teacher at Ware County Board of Education