Gabriel Gotshall
Sevierville,TN
Summary
Dynamic professional with comprehensive expertise in restaurant operations, excelling in customer service, complaint resolution, and team development while consistently achieving operational objectives and enhancing overall quality through strategic initiatives.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Carolina Ale House- LM Hospitality
Knoxville, Tennessee
09.2023 - Current
- Supervised daily operations and maintained high service standards.
- Trained and mentored staff to enhance team performance.
- Managed inventory levels and coordinated supply orders efficiently.
- Developed staff schedules to ensure adequate coverage during peak times.
- Implemented customer feedback systems to improve service quality.
- Assisted in budgeting and financial reporting for operational expenses.
- Collaborated with General Manager to create promotional events and marketing strategies.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Provided training, guidance, and support to staff members and other Managers on proper procedures, policies, and sales goals.
- Identified opportunities for cost savings and operational efficiency improvements.
Restaurant Manager
Diverse Concepts Ltd., Dcl Foods
Sevierville, Tennessee
01.2023 - 08.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Traveling Manager
Margaritaville Bayside/Orlando Home Office
Miami, FL
06.2021 - 01.2023
- Recruited and hired qualified candidates for open positions to strengthen workforce.
- Enhanced team member performance through strategic coaching, training, and motivational techniques.
- Accomplished financial objectives by forecasting requirements and preparing annual budgets.
- Monitored staff performance, proactively addressing issues to ensure operational efficiency.
- Executed buy orders for liquor and food & beverage to maintain inventory levels.
- Conducted scheduled inventory counts and supply audits for accurate stock management.
- Traveled to Nashville, Chicago, and other locations to foster culture in underperforming stores.
Manager
Landshark Bar & Grill
Miami, FL
11.2021 - 06.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Coordinated inventory, stocking and ordering.
- Trained New Managers for the company.
Manager
Margaritaville IMC
Pigeon Forge, TN
04.2021 - 10.2021
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement restaurant operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Completed daily sales reports and analyzed metrics to identify trends.
- Set challenging yet attainable goals to encourage continuous staff development.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Supervisor
Margaritaville IMC
Pigeon Forge, TN
03.2021 - 04.2021
- Conducted employee evaluations and reviews.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Learned to the best of my abilities while being as coachable as possible.
Trainer
Margaritaville IMC
Pigeon Forge, TN
08.2018 - 03.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to serve up food and beverage options.
Server/Supervisor
Stonehouse / Braddocks Restaurant
Farmington, PA
07.2017 - 03.2018
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Collaborated with Cooks to educate Server employees on menu and procedural changes.
- Estimated potential worker issues to produce detailed resource documentation.
Server Trainer
Harpoon Harry's Crabhouse
Pigeon Forge, TN
02.2016 - 11.2016
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Trained new servers on menu items and service standards.
- Developed training materials to enhance server knowledge and skills.
- Evaluated server performance during training sessions and provided feedback.
Server
Paula Deens Family Kitchen
Pigeon Forge, TN
03.2015 - 01.2016
- Upsold customers and optimized table-turns to outperform average sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Collaborated with host, bus person and cook to serve up food and beverage options.
Host/Server
Cracker Barrel
Pigeon Forge, TN
08.2014 - 03.2015
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TN05.2016
Business
Walters State Community College
Sevierville, TN2016
Skills
- Processes and procedures
- Process improvement
- Leadership
- Goal-oriented
- Mentoring and coaching
- Sales tactics
- Complaint resolution
- Public speaking
- Communications
- Customer service
- Problem resolution
- Coachable
Timeline
Assistant General Manager
Carolina Ale House- LM Hospitality
09.2023 - Current
Restaurant Manager
Diverse Concepts Ltd., Dcl Foods
01.2023 - 08.2023
Manager
Landshark Bar & Grill
11.2021 - 06.2022
Traveling Manager
Margaritaville Bayside/Orlando Home Office
06.2021 - 01.2023
Manager
Margaritaville IMC
04.2021 - 10.2021
Supervisor
Margaritaville IMC
03.2021 - 04.2021
Trainer
Margaritaville IMC
08.2018 - 03.2021
Server/Supervisor
Stonehouse / Braddocks Restaurant
07.2017 - 03.2018
Server Trainer
Harpoon Harry's Crabhouse
02.2016 - 11.2016
Server
Paula Deens Family Kitchen
03.2015 - 01.2016
Host/Server
Cracker Barrel
08.2014 - 03.2015
High School Diploma -
Gatlinburg Pittman High School
Business
Walters State Community College