Gabriel Gutierrez
Pomona,CA
Summary
Dynamic and results-driven IT professional with a robust sales background and a proven track record of leveraging technology to drive success. Skilled in client relationship management, problem-solving, and adapting to new software and digital tools. Demonstrates strong technical literacy and commitment to continuous learning and development in the IT field. Adept at virtual collaboration and efficient time management, with a focus on delivering exceptional customer service and support.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Harbor Distributing
Santa Fe Springs, CA
05.2016 - Current
- Established and fostered client relationships to drive sales growth.
- Listened to customers to understand needs and refer to optimal services.
- Resolved customer complaints and inquiries in a timely manner.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Drove actionable results by delivering proactive ideas for resolution while ensuring high levels of customer satisfaction.
- Generated daily reports on sales activities for management review.
- Assisted the marketing team in designing promotional materials for various campaigns.
- Customized presentations created for potential customers based on specific requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Assisted in developing sales strategies and setting targets for different accounts.
- Participated in regular training sessions on new products, services, and industry trends.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
Sales Support Specialist
AT&T Mobility
Monterey Park, CA
06.2007 - 04.2016
- Provided technical assistance to customers in configuring product settings.
- Created detailed documentation of all technical processes and procedures.
- Tested new products for compatibility with existing systems.
- Conducted training sessions on the use of new technology tools and products.
- Performed troubleshooting tasks related to hardware components or software applications.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Performed inventories on computers and computer repair equipment.
- Trained staff and users to work with computer systems and programs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Network Admistration
Rio Hondo College
Whittier, CA05-2023
Skills
- Customer Relationship Management
- Technical Expertise
- Excellent Communication
- Adaptability
Timeline
Sales Consultant
Harbor Distributing
05.2016 - Current
Sales Support Specialist
AT&T Mobility
06.2007 - 04.2016
Associate of Science - Network Admistration
Rio Hondo College
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