Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Gabriel Habteselassie

Dayton,Ohio

Summary

Experienced customer service professional with knowledge of multiple systems and applications. I'm adept at troubleshooting technical issues and I'm dedicated to providing quality service and support. I'm constantly seeking to improve my knowledge and skillset to provide the best customer experience.

Overview

11
11
years of professional experience

Work History

Job and Family Services Specialist

Montgomery County Job And Family Services
Dayton
09.2024 - Current
  • Maintained confidential records and documentation in Onbase (OB) database.
  • Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.

Billing Agent

Spectrum
Kettering, OH
10.2021 - 08.2024
  • Requested and pursued payment on delinquent account
  • Followed established guidelines to review and update account status
  • Maintained a log of payment promises and pertinent account details
  • Performed other related duties, as required
  • Monitored accounts to identify overdue payments
  • Found and contacted debtors to arrange debt payoffs
  • Kept accurate records and reported on collection activity
  • Experienced customer service professional with knowledge of multiple systems and applications
  • I'm adept at troubleshooting technical issues and I'm dedicated to providing quality service and support
  • I'm constantly seeking to improve my knowledge and skillset to provide the best customer experience
  • Fielded incoming inquiries
  • Managed customer accounts
  • Conducted customer service surveys
  • Resolved escalated customer issues
  • Booked appointments for clients
  • Placed work orders
  • Handled tech questions
  • Reviewed and discussed billing questions

Collections Representative

General Revenue Corporation
05.2021 - 10.2021
  • Requested and pursued payment on delinquent account
  • Followed established guidelines to review and update account status
  • Maintained a log of payment promises and pertinent account details
  • Performed other related duties, as required
  • Monitored accounts to identify overdue payments
  • Found and contacted debtors to arrange debt payoffs
  • Kept accurate records and reported on collection activity

Collections Clerk

VineBrook Homes
01.2020 - 01.2021
  • Requested and pursued payment on delinquent account
  • Followed established guidelines to review and update account status
  • Maintained a log of payment promises and pertinent account details
  • Performed other related duties, as required
  • Monitored accounts to identify overdue payments
  • Found and contacted debtors to arrange debt payoffs
  • Kept accurate records and reported on collection activity

Customer Service Representative

Amerigas
01.2020 - 01.2021
  • Responded promptly to customer inquiries
  • Communicated with customers through various channels
  • Acknowledged and resolved customer complaints
  • Kept records of customer interactions of customer interactions, transactions, comments, and complaints
  • Provided feedback on the efficiency of the customer service process
  • Maintained a positive, empathetic, and professional attitude toward customers at all times

Fulfillment Associate

Amazon
08.2020 - 11.2020
  • Inspected merchandise for damage, flaws, and irregularities
  • Packed merchandise for delivery
  • Adhered to state health and safety practices

Collections Specialist

Account Control Technology
01.2019 - 01.2020
  • Contacted delinquent accounts
  • Located debtors
  • Developed payment plans
  • Processed payments and refunds

Captioning Assistant

Communication Services for the Deaf
01.2018 - 01.2019
  • Provided voice captions for hearing impaired clients
  • Actively listed and transcribed conversations
  • Consistently met quality goals

Cashier

Five Guys Restaurant
01.2014 - 01.2016
  • Took payments for food orders
  • Cleaned tables in dining areas
  • Food preparation
  • Handled customer complaints
  • Handled restaurant opening and closing

Education

Bachelor Of Science - Computer Science

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH

Bachelor of Science -

UNIVERSITY OF TOLEDO
01.2012

Skills

  • Programming languages
  • CRM software
  • Problem-Solving
  • Critical Thinking
  • Adaptability
  • Technical Troubleshooting
  • Collaboration
  • Customer Satisfaction
  • Google Suite
  • Accounts Receivable
  • Operating Systems
  • Help Desk
  • Customer Support
  • Salesforce
  • Financial Services
  • Communication

Languages

Ahmaric
Full Professional

Timeline

Job and Family Services Specialist

Montgomery County Job And Family Services
09.2024 - Current

Billing Agent

Spectrum
10.2021 - 08.2024

Collections Representative

General Revenue Corporation
05.2021 - 10.2021

Fulfillment Associate

Amazon
08.2020 - 11.2020

Collections Clerk

VineBrook Homes
01.2020 - 01.2021

Customer Service Representative

Amerigas
01.2020 - 01.2021

Collections Specialist

Account Control Technology
01.2019 - 01.2020

Captioning Assistant

Communication Services for the Deaf
01.2018 - 01.2019

Cashier

Five Guys Restaurant
01.2014 - 01.2016

Bachelor Of Science - Computer Science

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Bachelor of Science -

UNIVERSITY OF TOLEDO
Gabriel Habteselassie