Gabriel Hafez
Hollywood,FL
Summary
Proven leader with extensive experience in restaurant management and customer service, notably at Giorgio's Bakery. Excelled in staff recruitment, management, and driving customer engagement, significantly enhancing dining experiences. Skilled in cash handling and schedule coordination, adept at resolving complaints, ensuring satisfaction. Achievements include implementing strategies that markedly improved service efficiency and profitability.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Giorgio's Bakery
09.2020 - 06.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Completed highly accurate, high-volume money counts.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Accounting Assistant
Taverna Opa
08.2022 - 11.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
- Assisted management with annual expense plans to strategically track income or revenue.
Restaurant Manager
Sal's Pizza& Italian Restaurant
11.2015 - 08.2020
- Led team of servers to consistently meet customer service and sales targets.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked flexible schedule and extra shifts to meet business needs.
Retention Customer Service Representative
T-Mobile
08.2014 - 10.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Certificate - Office Management
Florida Career College - Miami
Pembroke Pines, FL08.2023
GED -
Sheridan Technical College
Hollywood, FL10.2018
Skills
- Recruitment
- Schedule Coordination
- Customer Engagement
- Staff Management
- Complaint resolution
- Cash Handling
- Point of sale operation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Assistant
Taverna Opa
08.2022 - 11.2023
Restaurant Manager
Giorgio's Bakery
09.2020 - 06.2024
Restaurant Manager
Sal's Pizza& Italian Restaurant
11.2015 - 08.2020
Retention Customer Service Representative
T-Mobile
08.2014 - 10.2015
Certificate - Office Management
Florida Career College - Miami
GED -
Sheridan Technical College
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