Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Hampton

Austin,TX

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced inventory professional offering advanced understanding of documentation, receiving processing and storage procedures. Talented in training, motivating and directing teams. Maintains optimal inventory levels and solves routine and complex problems independently.

Overview

8
8
years of professional experience

Work History

Inventory Profiler

Crate and Barrel
Wilmer, Texas
02.2024 - 08.2024
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
  • Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.

Night Shift Supervisor

Allied Universal Security Services
Ennis, TX
01.2023 - 02.2024
  • Monitored employee attendance, tardiness and overtime hours.
  • Investigated any accidents or incidents that occurred during the night shift.
  • Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
  • Maintained accurate records of time cards, payroll information and other relevant documents.
  • Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.

Evening Enterprise Customer Service

Total Quality Logistics Inc.
Milford, OH
01.2022 - 01.2023
  • Partnered with global business heads to lead deployment training.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Collaborated with cross-functional teams to establish customer success programs.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Negotiated short- and long-term contracts with sales associates, franchisees and customers.
  • Delegated work to staff, setting priorities and goals.

Fedex Warehouse Associate

FedEx:Ground
West Chester, OH
01.2022 - 01.2023
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

General Warehouse Laborer

Walgreen's Distribution Center
Waxahachie, TX
08.2021 - 01.2022
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Reviewed work orders before beginning assigned tasks to prepare materials and equipment.
  • Weighed and counted items for distribution within plant to store and stage materials for projects.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Juggled communications schedules and programs simultaneously to improve online presence.

Back of House Worker

Tacos 4 Life
Waxahachie, TX
01.2017 - 04.2021
  • Collaborated with chefs, servers and hostesses to achieve timely guest seating and food delivery.
  • Oversaw ordering and placement of correct table linens and decorations for special events.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned utensils, dishes and glasses for customer use.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Restocked pantry with nonperishable food items to prevent stock from running low.

Education

Computer Science

Universtiy of Texas At Arlington
Arlington, TX
05.2023

Associate of Science - General Studies

Navarro College
Waxahachie, TX
05.2020

High School Diploma -

Waxahachie Global High School
Waxahachie, TX
05-2020

Skills

  • Product packaging
  • Data Interpretation
  • Pallet jacks
  • Materials transport
  • Stockroom procedures
  • Material handling
  • Warehouse operations
  • Quality control
  • Microsoft Word
  • Inventory organization
  • Issue and conflict resolution
  • Active listening

Timeline

Inventory Profiler

Crate and Barrel
02.2024 - 08.2024

Night Shift Supervisor

Allied Universal Security Services
01.2023 - 02.2024

Evening Enterprise Customer Service

Total Quality Logistics Inc.
01.2022 - 01.2023

Fedex Warehouse Associate

FedEx:Ground
01.2022 - 01.2023

General Warehouse Laborer

Walgreen's Distribution Center
08.2021 - 01.2022

Back of House Worker

Tacos 4 Life
01.2017 - 04.2021

Computer Science

Universtiy of Texas At Arlington

Associate of Science - General Studies

Navarro College

High School Diploma -

Waxahachie Global High School
Gabriel Hampton