Gabriel Hardin

• Led team training programs to improve customer service and operational efficiency across multiple locations.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Transformed underperforming teams into productive, profitable teams.
• Ensured compliance with all relevant regulations

Accomplishments

• Area Manager of the Year Award (2020-2021).
• Led 6 ambassador teams.
• 16% - 24% Same Stores Sales year over year.
• As an area we trained and promoted over 26 Service Center Mangers over the last 5 years.
• Managed over 23 different locations in the DFW area.
• Number 1 area in the market (2024,2025).
• Achieved cars over plan year over year.
• Ranked 24th area in the company (2025).
• Gold Club Member (2024 Ranked #6, 2025).

• Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
• Trained and mentored staff of technicians, keyholders, and customer service advisors on excellence and technical procedures.
• Oversaw team performance through regular coaching and feedback sessions.
• P&L Management: Rev, Labor, COGs, Profit.
• Acquisition management.

Accomplishments

• Rookie of the Year Award Winner (2018).
• Trained and promoted 7 Service Center Managers.
• Recognized in the top 10 of locations for speed of service (2018).
• Recognized in the top 10 of locations for sales (2018).
• Finished year over year hitting all KPIs.
• Promoted to Service Center Manager II (9/2019).
• Transformed two struggling stores into top-performing, profit-generating locations (2017-2019).
• Conroe, TX acquisition ambassador team (2019).
• DFW acquisition ambassador team (2020).
• Successfully opened a new location in Prosper, TX hitting all KPIs (2019-2020).

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Resolved customer complaints swiftly, maintaining positive shopping experiences.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.