Gabriel Hernandez

In my role as a Service Desk Associate, I am responsible for delivering exceptional customer service by warmly welcoming and engaging customers. I effectively address their inquiries, facilitate smooth returns, exchanges, and refunds, ensuring prompt resolutions and utmost customer satisfaction. A key aspect of my role involves maintaining a comprehensive understanding of store policies, procedures, and product inventory to provide efficient and accurate assistance to our customers.

Demonstrated exceptional leadership by supervising cash drop procedures and effectively managing the front of the store, ensuring seamless operations and adherence to established protocols. Assisted newly onboarded employees in acclimating to their work environment, and provided comprehensive guidance and support to facilitate their integration. Possess in-depth knowledge of local streets and commercial establishments, contributing to fast and reliable customer service.

Prioritized proactive communication with customers before delivery to effectively coordinate and confirm delivery schedules. Exercised professionalism and adept problem-solving skills to address customer service complaints, ensuring customer satisfaction, trust, and fostering strong company loyalty. Adhered to stringent product handling standards, guaranteeing the proper care and management of merchandise in alignment with industry best practices.

Drove sales revenue and fostered add-on purchases through proactive promotion of targeted games or product options to customers. Facilitated seamless account updates, guided customers in signing up for new services, and facilitated their utilization of exclusive offers. Provided personalized assistance in locating specific products, offering comprehensive information, and delivering valuable recommendations. Diligently adhered to the company's return policy while processing refunds, meticulously examining merchandise for any signs of wear or damage.