Summary
Overview
Work History
Skills
Languages
Timeline
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Gabriel Hernandez

Kansas City

Summary

Dynamic Field Manager with a proven track record at Signature Landscape, excelling in crew management and relationship building. Enhanced customer satisfaction through effective problem-solving and quality control measures. Cultivated a collaborative team environment, optimizing performance and fostering open communication while ensuring safe equipment operation and preventative maintenance.

Dedicated Landscape professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Field Manager

Signature Landscape
08.2023 - Current
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Facilitated field operations through supervision and direction of field personnel.
  • Collaborated with multiple departments to meet operational deadlines.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Facilitated training sessions for new hires, significantly improving their field performance and integration into team.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Established team priorities, maintained schedules and monitored performance.

Crew Leader

Signature Landscape
02.2006 - Current
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Loaded and unloaded materials onto trucks and trailers.

Skills

  • Crew management
  • Equipment operation
  • Planting oversight
  • Preventative maintenance
  • Task delegation
  • Teamwork and collaboration
  • Interpersonal relations
  • Positive attitude
  • Problem-solving
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Field Manager

Signature Landscape
08.2023 - Current

Crew Leader

Signature Landscape
02.2006 - Current

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Gabriel Hernandez