Gabriel Herrera

• Supported HR functions with an emphasis on record keeping, data entry, and general HR tasks.
• Maintained human resources information system and kept employee files up to-date and accurate.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Collaborated with senior management and performed benefits analysis, corrective action planning, and big-picture data capturing.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Directed job fairs to bring in local talent for long-term and seasonal positions.
• Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits, and employee and labor relations to build staff-focused human resources office culture.
• Maintained an "open door" policy to encourage employee communication and resolution of issues.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

• Demonstrate a service culture that prioritizes the guest service experience
• Model, train, and coach expectations to deliver the service standard
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store.
• Lead inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for total store.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way.
• Helped team members, peers under sales goals and plan to execute daily/weekly workload in order to deliver on store sales goals and guest engagement.
• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
• Mandated compliance with regulatory, customer, and corporate standards and led and participated in food safety audits.
• Cultivated and maintained a customer-focused mindset that acknowledged the importance and value of food safety for customers.

• An expert at all guest service programs to teach and train team member and deliver an exceptional guest experience
• Work with the HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, and product enthusiasm to deliver the right experience for team & guest engagement
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Execute intentional recruiting efforts to help leaders find and hire talent with the right skills and experiences to best serve their area needs
• Support store’s training deadlines and advocate for continuous learning
• Reviewed and screened applicant resumes to identify qualified candidates.
• An expert resource for all of Target’s scheduling systems and pay practices.
• Act as an “open door” by listening to team members and collaborating with appropriate leaders to take action as needed
• Oversaw and managed the hiring process and assisted human resources.
• Deliver all Human Resources operational and cyclical programs.
• Managed other HR staff and oversaw the completion of tasks and initiatives.
• Directed hiring and onboarding programs for new employees.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.

Dean’s List 2021

• 4.0 GPA
• Ranked in Top 5% of class

• Dean's List 2021
• 4.0 GPA
• Ranked in Top 10% of class

• Dean's List Spring 2021
• 4.0 GPA
• Ranked in Top 5% of class

• 3.7 GPA
• Ranked in Top 15% of class

• Dean's List Spring 2021
• 4.0 GPA
• Ranked in Top 5% of class