GABRIEL HOLLEY
Bensalem,PA
Summary
I consider myself to be a versatile dedicated young women. I love challenges and I work hard at anything that I do. I am extremely observant yet also a great listener and problem solver. I have had customer service experience as early as the age of 15/16. I like helping people no matter who they are. I am working toward a better life for my family and I , all while growing and learning in all aspects of life and society.
Overview
5
5
years of professional experience
Work History
Security Officer
Watchmen Solutions LLC
Charlotte, NC
11.2022 - 07.2024
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Customer Service Representative
Boost Mobile
Concord, NC
09.2020 - 10.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted customers in navigating company website, troubleshooting technical issues, and online payments
- Built rapport with customers through active listening, empathy, and personalized interactions
Shift Leader
Dunkin Donuts
Concord, NC
08.2019 - 09.2020
- Managed daily operations, including scheduling, inventory management, and customer service
- Developed and executed strategies to improve employee engagement and retention
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC02.2018
Skills
- Workplace safety awareness
- Customer service
- Leadership
- Active listening
Personal Information
Authorized To Work: US
Timeline
Security Officer
Watchmen Solutions LLC
11.2022 - 07.2024
Customer Service Representative
Boost Mobile
09.2020 - 10.2022
Shift Leader
Dunkin Donuts
08.2019 - 09.2020
High School Diploma -
West Mecklenburg High School
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