Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among 80-100 team members and promoting a culture of continuous improvement.
Served as an interpreter between patients and dietary aides in order to provide the most accurate and effective patient ordering process.
Produce Manager
NATURAL GROCERS
12.2020 - 01.2024
Maintained and organized several company documents such as invoices while completing data entry
Served as first point of contact for vendors planning to pitch products to the produce department
Increased sales by delivering expert support to customers and using suggestive selling strategies
Met daily demands consistently, multitasking to handle both operational and customer needs.
Receptionist
New Mexico Immigrant Law Center
03.2023 - 04.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Assistant Lead
OLD NAVY
01.2020 - 12.2020
Helped senior managers run smooth operations by independently handling day-to-day requirements
Adjusted to multiple demands and shifting priorities in a fast-paced work environment
Handled escalating problems to improve customer relations as well as maintaining brand loyalty
Education
BA in Political Science/Spanish -
UNIVERSITY OF NEW MEXICO
Albuquerque, New Mexico
05.2025
Skills
Bilingual
R Software
Operations Support
Records Management
Appointment Scheduling
Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dietary Supervisor
Presbyterian Hospital
01.2024 - Current
Receptionist
New Mexico Immigrant Law Center
03.2023 - 04.2023
Produce Manager
NATURAL GROCERS
12.2020 - 01.2024
Assistant Lead
OLD NAVY
01.2020 - 12.2020
BA in Political Science/Spanish -
UNIVERSITY OF NEW MEXICO
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