Transformational leader with extensive, diverse and comprehensive experience in Business Management and Development. Skilled in Fleet Management/Utilization Marketing and sales.
Overview
28
28
years of professional experience
Work History
General Manager, Business Development, Marketing Operations, Safety & Executive Corporate Client Relationship Director
Miami Car Rental Plus Inc.
06.2008 - 02.2025
Coordinated departmental, operational activities and safety program management. Ensured quality standards, safety standards and procedures, conducted daily safety walk through, and reviewed emergency procedures.
Planned and managed the budget; Developed operational guidelines, marketing plans for an office with a fleet size of over 500-700 cars. Managed all company assets, facilities and equipment. Purchased new equipment, developed procedures and guidelines for renting cars, designed to ensure efficient operation and delivery of service.
Hire, train, mentor, coach and supervise/manage over 20-25 full time rental associates/ personnel, managed leave of absence, sick leave and family leave while observing Federal law, County Ordinances and State Statutes.
Coordinated marketing, new account acquisition, in-store promotions, advertising and sales functions. Developed and implemented plans for strategic accounts that exceed expectations in revenue retention, growth, account profitability, and customer satisfaction.
Director of Car Rental Operations
Auto 79 Inc.
01.2001 - 05.2008
Directed car rental operations, acquired car dealership (Tropical Chevrolet) and hotel accounts (Best Western on the Bay, Radison Hotel, Sea Coast Towers and The Alexander Hotel).
Trained and supervised/managed over 10-12 full time and part time rental associates/ personnel, Oversaw business floor plan, County Ordinances and State Statutes.
Branch Manager
Enterprise Rent-A-Car
11.1996 - 01.2001
Developed operational and marketing plan for an office with a fleet size of 320 vehicles.
Developed a weekly sales call calendar for targeted accounts.
Supervised 12 employees and area drivers. Tasked with training and promoting my staff, scheduled development classes.
Developed sales log to track branch and satellite branch performance.
Oversaw accounts payables and receivables, promoted Enterprise services to insurance companies, car dealerships and hotels.
Addressed customer complaints, established and directed vendor accounts, negotiated maintenance and repair cost for branch fleet.
Education
Bachelor of Science - International Business Management
St. Thomas University
Miami, FL
Skills
Project Management
Shrinkage Control
Operations Management
Sales Coaching
Safety and compliance inspections
OSHA Site Evaluations
Utilization Management
Business and Team Development Leadership
Contract Negotiation
Emergency Management Safety
Reimbursement structures
Communications Written/Oral
Strong customer services skills
Conflict Resolution
Occupational Health Hazards
Strategic Planning
Proficient Computer Skills
Email communication
Social media
Zoom
Team
Microsoft Office Word
Excel
Access
Outlook
PowerPoint
Timeline
General Manager, Business Development, Marketing Operations, Safety & Executive Corporate Client Relationship Director
Miami Car Rental Plus Inc.
06.2008 - 02.2025
Director of Car Rental Operations
Auto 79 Inc.
01.2001 - 05.2008
Branch Manager
Enterprise Rent-A-Car
11.1996 - 01.2001
Bachelor of Science - International Business Management
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Director of operations/Client Relationship Manager at Laysen Valley/ParkPointDirector of operations/Client Relationship Manager at Laysen Valley/ParkPoint