Gabriel Hundley
Chesterfield,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic person willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Very friendly and easy to get along with within and out of the job place. I warm up to others really easy and pretty quickly when in a new job place.
Overview
2
2
years of professional experience
Work History
Guest Services/Fast Food Worker/Animal Attendant
Metro Richmond Zoo
8300 Beaver Bridge Rd, Moseley, VA
01.2022 - 11.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Customer Service / Parts Expert /Stocking Associate
AutoZone
11301 Hull Street Rd, Midlothian, VA
01.2023 - 04.2024
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
Customer Service/Stocker/Warehouse Employee
Amazon
5901 Richmond Henrico Turnpike, Richmond, VA
01.2024 - Current
- Was promoted to a higher position as a P.A. (Personal/Learning Advisor)
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Education
High School Diploma -
Manchester High School
Midlothian, VA05.2023
No Degree - Automotive Mechanics
J Sargeant Reynolds Community College
Richmond, VASkills
- Customer/Guest Services
- Teamwork
- Communication
- Work Ethic
- Friendliness
- Leadership
- Heavy Lifting
- Restocking Shelves
- Pallet Jack Operation
- Item scanning
- Workplace Cleanliness
- Warehouse Safety
- Problem-solving abilities
- Customer Relations
- People Skills
- Responsibility
- Productivity & Organization
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and Empathy
- Engaging personality
- Safe Food Handling
- Organized multi-tasker
- Listening and Comprehension
- Reliable and punctual
Timeline
Customer Service/Stocker/Warehouse Employee
Amazon
01.2024 - Current
Customer Service / Parts Expert /Stocking Associate
AutoZone
01.2023 - 04.2024
Guest Services/Fast Food Worker/Animal Attendant
Metro Richmond Zoo
01.2022 - 11.2023
High School Diploma -
Manchester High School
No Degree - Automotive Mechanics
J Sargeant Reynolds Community College