ISABELLA HOYOS ZULUAGA
Miami,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Baru LatinBar Brickell to enhance guest satisfaction and streamline operations. My ability to multitask and engage guests, honed across roles from server to manager, consistently improved service quality and efficiency.
Overview
6
6
years of professional experience
Work History
Server
Cantina La Veinte Miami
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Boho House
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Club Space
10.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Baru LatinBar Brickell
04.2018 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Liceo Campestre La Mision
Cali, Colombia07.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Cantina La Veinte Miami
03.2024 - Current
Server
Boho House
01.2023 - 02.2024
Bartender
Club Space
10.2020 - 12.2022
Manager
Baru LatinBar Brickell
04.2018 - 04.2020
High School Diploma -
Liceo Campestre La Mision
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