Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

GABRIEL JACOBS-HURTUBISE

Minneapolis

Summary

A seasoned Account Manager with experience managing multi-million-dollar books of business including Fortune 500 clients 3M, Stryker, Medtronic and Johnson & Johnson.

Results-driven customer management professional with extensive experience in customer relationship building. Known for consistently achieving high client satisfaction and retention. Valued for strong team collaboration and adaptability to changing needs, with expertise in strategic account management and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Account Manager

Cretex Companies (QTS)
01.2019 - Current
  • Develop and manage key relationships with Fortune 500 clients - leading to a 25% sales growth in 2024, and 15% increase in customer satisfaction scores.
  • Manage sales forecast(s) to ensure product availability to meet monthly revenue goals.
  • Prepare customer purchase orders for the Cretex manufacturing process, resulting in $350k+ revenue per month.
  • Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
  • Implemented a contract review quality process to ensure Cretex remained ISO 13485 certified during audits for a strategic client.
  • Tracked and maintained orders to guarantee prompt and successful delivery of product to customers.
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.

Customer Service Specialist

HealthPartners
06.2014 - 10.2018
  • Developed and maintained wellness program offerings for Fortune 500 companies, including 3M and Johnson & Johnson.
  • Implemented successful processes, which led to the company in meeting the performance guarantee of a 90% completion rate from participants.
  • Served as the 3M Wellness Program SME, training 20+ HealthPartners employees on Standard Operating Procedures to efficiently assist 60,000+ 3M employees.
  • Facilitated interdepartmental cooperation by collaborating closely with sales, marketing, product development teams, enriching end-to-end customer experience.
  • Played an integral role in several organizational initiatives including product launches, special events or promotions which required seamless coordination between all departments.
  • Streamlined service processes for improved efficiency and response times.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed comprehensive training programs for new hires, resulting in faster onboarding and higher productivity.

Education

B.A. - Communications

Augsburg University
Minneapolis, MN
01.2014

Skills

  • Performance tracking
  • Client relationship building
  • Revenue generation
  • Account servicing
  • Sales forecasting
  • Cross-selling
  • CRM proficiency
  • Problem-solving abilities
  • Time management abilities
  • Continuous improvement
  • Exceptional interpersonal communication

Certification

  • PMP - Project Management Professional

Timeline

Customer Account Manager

Cretex Companies (QTS)
01.2019 - Current

Customer Service Specialist

HealthPartners
06.2014 - 10.2018

B.A. - Communications

Augsburg University

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