Gabriel Knecht
Novato,CA
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
4
4
years of professional experience
Work History
Handyman
Smith's Handy Repairs
San Francisco, CA
05.2025 - 08.2025
- Performed repairs on plumbing, electrical, and HVAC systems to ensure functionality.
- Conducted regular maintenance checks to identify and address potential issues proactively.
- Assembled furniture and fixtures according to specifications for residential clients.
- Collaborated with clients to understand repair needs and provide tailored solutions.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
Front of House Employee
Blue Barn
Corte Madera, CA
04.2024 - 12.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed front-of-house operations, coordinating seating and reservations efficiently.
- Trained new staff in service protocols and menu knowledge to enhance team performance.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Handled customer inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery during peak hours.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Sales Lead
Purple Mattress
Corte Madera, CA
01.2023 - 06.2024
- Led sales team to achieve monthly targets through effective coaching and performance tracking.
- Developed and implemented training programs to enhance product knowledge among staff.
- Analyzed market trends to identify growth opportunities and inform strategic decisions.
- Enhanced customer engagement strategies, improving overall satisfaction ratings.
- Monitored inventory levels and coordinated restocking processes to ensure availability of products.
- Streamlined sales processes, increasing efficiency in lead conversion and follow-up activities.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales Associate
Cutco
Novato, CA
08.2022 - 12.2022
- Engaged customers through product demonstrations and effective communication, enhancing overall sales experience.
- Assisted in managing inventory levels, ensuring availability of popular items for customer purchases.
- Developed product knowledge to provide informed recommendations, increasing customer satisfaction and loyalty.
- Collaborated with team members to achieve sales goals, fostering a supportive work environment.
- Resolved customer inquiries and concerns promptly, maintaining high standards of service excellence.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Associate
In-N-Out Burger
Petaluma, CA
07.2021 - 08.2022
- Provided exceptional customer service, ensuring satisfaction and positive dining experiences.
- Operated cash register efficiently, handling transactions with accuracy and speed.
- Prepared food items according to company standards, maintaining high quality and consistency.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Adapted quickly to fast-paced environments, managing multiple tasks simultaneously without compromising quality.
Education
Associate of Science - Data Science
Santa Rosa Junior College
Santa Rosa, CA05-2025
Associate in Mathematics - Data Science
Santa Rosa Junior College
Santa Rosa, CA05-2025
High School Diploma -
San Marin High School
Novato, CA06-2022
Skills
- SQL
- R-Studio
- C
- Python
- Power tools
- Pressure washing
- Carpentry
- Grounds maintenance
- Foodservice and preparation
- Product and service sales
- Active listening
- Complaint resolution
- Client relations
- Excellent customer service
- Goal oriented
- Sales training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Handyman
Smith's Handy Repairs
05.2025 - 08.2025
Front of House Employee
Blue Barn
04.2024 - 12.2024
Sales Lead
Purple Mattress
01.2023 - 06.2024
Sales Associate
Cutco
08.2022 - 12.2022
Associate
In-N-Out Burger
07.2021 - 08.2022
Associate of Science - Data Science
Santa Rosa Junior College
Associate in Mathematics - Data Science
Santa Rosa Junior College
High School Diploma -
San Marin High School