Gabriel Komolafe
Detroit,MI
Summary
Dynamic Client Relationship Manager with over 10 years of experience in sales and service roles for Marketing organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications. Entrepreneurial and energetic Relationship Manager with 10 years of experience in the private banking and financial services industry. Proactive in developing new business, providing an exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized Marketing solutions. A hardworking and passionate job seeker with strong organizational skills eager to secure a Marketing managerial position. Ready to help the team achieve company goals. Mentor and encourage students to appreciate and use mathematics in real-world situations. Strive to demystify mathematics and remove anxiety associated with learning mathematics. Pay special attention to struggling students and offer one-on-one tutoring to overcome hurdles. Patient Math Teacher with a resourceful and engaging teaching style demonstrated over 9 years of academic experience. Caring and hardworking professional with exceptional work ethic and commitment to cultivating productive learning environments to drive student progress and comprehension.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Tender Heart Quality Care Services LLC
12.2022 - Current
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
- Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Conducted post-engagement evaluations to capture lessons learned and identify areas for future growth and development.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Built relationships with customers and community to establish long-term business growth.
Marketing Manager
Polokwane Technology Institute
01.2012 - 12.2022
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Coordinated with design and media teams to develop high-quality creative assets.
- Performed market segmentation, targeting, and positioning for each product line.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%.
- Increased brand awareness by developing and implementing strategic marketing campaigns
Secondary Mathematics Teacher(Part-Time)
Ebenezer High School
07.2013 - 06.2022
- Improved student comprehension by incorporating real-world examples into lesson plans.
- Collaborated with colleagues to develop interdisciplinary projects, fostering comprehensive learning environment.
- Enhanced educational experience by designing and implementing engaging classroom activities for diverse learners.
- Utilized data-driven instructional techniques to identify areas of improvement and tailor teaching strategies accordingly.
- Increased parental involvement in education through regular communication and informative conferences.
- Assessed student progress regularly, adapting instruction as needed for optimal learning outcomes.
- Mentored new teachers to help them succeed in their roles, providing guidance on effective teaching practices and classroom management techniques.
- Served on school committees focused on curriculum development, contributing valuable input based on professional expertise.
- Designed assessments that accurately measured students'' understanding of mathematical concepts and skills.
- Provided targeted support for at-risk students, creating individualized plans to address academic challenges and promote success.
- Led after-school tutoring sessions to reinforce course content and provide additional assistance for struggling students.
- Developed strong relationships with parents, working together to support students'' academic growth and personal development.
- Implemented inquiry-based learning strategies, encouraging critical thinking and problem-solving skills among students.
- Continually refined teaching methods based on feedback from peers and administrators, demonstrating dedication to professional growth and effectiveness in classroom.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Maintained open and productive communication with teaching staff, administration, students and parents.
- Encouraged students to actively engage in learning, and monitor and review personal objectives.
- Changed lesson plans and learning approach frequently to keep students engaged.
- Considered differing student abilities and differentiated work assignments accordingly.
- Compared and exchanged student performance information with fellow teachers to improve overall performance.
- Gave assignments and confirmed proper understanding and skills required to complete work on time.
- Developed lesson plans to adhere to clear departmental and school policy objectives.
- Kept careful student records and progress reports using Google Sheets.
- Taught students of varying abilities and ages ranging from 15 to 18.
- Improved student comprehension by incorporating real-world examples into lesson plans
Marketing Executive
Adic Life Insurance
01.2007 - 04.2011
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
- Enhanced customer engagement through creation of compelling content for website, blog, and social media platforms.
- Analyzed market trends to identify new growth opportunities, driving expansion into untapped markets.
- Implemented robust analytics tools to monitor campaign performance and make data-driven decisions on future initiatives.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Optimized email campaigns to increase open and click-through rates.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Devised content strategy to effectively engage target audiences.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated appointments and meetings for marketing director with active projects.
Education
Bachelor of Science - Marketing Management And Research
Moshood Abiola Polytechnic/Marketing Institute
Abeokuta, And Lagos, Nigeria12.2005
Skills
- Interpersonal and Client Communications
- Contract Negotiation
- Client Satisfaction-Driven
- Opportunities Identification
- Conflict Resolution Skills
- Business Analysis
- Mathematical Computation
- Mathematical Applications
- Microsoft Office
- Curriculum Design
- Student Evaluation
- Curriculum Compliance with Education Department
- Data Analysis
- Market Data Collection
- Marketing Campaigns
- Brand Promotion
- Product Development
- Customer Relationship Management (CRM)
- Market Research
- Brand Management
- Strategic Marketing
- Relationship Building
- Market Trends Analysis
- Sales Forecasting
Accomplishments
- Awarded Mathematics Certificate of Recognition for my contribution to the school as a Mathematics teacher between July 2013 and June 2022 in Ebenezer High School.
- Recognition Certificate award for grade 12 students' performance in 2016 South African Mathematics Results in Ebenezer High School.
- Recognition Certificate award for achieving good results in 2018 Mathematics in Ebenezer High School.
Certification
Associate and full member of the Chartered Institute of Marketing of Nigeria since 2005(ACIMN)
Timeline
Client Relationship Manager
Tender Heart Quality Care Services LLC
12.2022 - Current
Secondary Mathematics Teacher(Part-Time)
Ebenezer High School
07.2013 - 06.2022
Marketing Manager
Polokwane Technology Institute
01.2012 - 12.2022
Marketing Executive
Adic Life Insurance
01.2007 - 04.2011
Bachelor of Science - Marketing Management And Research
Moshood Abiola Polytechnic/Marketing Institute
Associate and full member of the Chartered Institute of Marketing of Nigeria since 2005(ACIMN)
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