Gabriel Lewis
Douglasville,GA
Summary
Have work experience in Retail. Highly skilled in providing prompt and friendly customer service Exceptional cash handling accuracy and always had a balanced cash register. Knowledge of gift cards, food stamps, cash, checks, processing coupons, and refunds. Able to work in a fast-paced, high volume company. Can stand for long periods of time. Flexible to work varying work shifts. Have dedication and dependability. Team player and also can work independently. Excellent organizational, interpersonal and communication skills, both verbal and written. Talented Auto Glass Technician repairing, replacing and installing new windows, mirrors, windshields and related parts. Proficient in reviewing warranties, preparing orders and processing payments. Seeking a long-term position with the opportunity for career growth. Proven skills in performing high-quality work with speed and accuracy to manage demanding workloads in fast-paced settings. Familiar with tint, repair and accessories options. Analytical problem-solver with diagnostics skills, a disciplined approach and a hardworking mentality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Auto Glass Technician
Safelite AutoGlass
Lithia Springs, GA
01.2023 - 01.2024
- Installs auto glass and other Safelite Group products in-store or on a mobile basis
- Follows approved methods using the proper tools and techniques to ensure efficient, timely, and quality installation service for customers
- Utilizes MRM systems to track installations and to communicate with dispatch, management, customers, or other work-related individuals
- Remains available for contact during working hours
- Utilizes MRM functions to accurately quote prices for customers and invoicing.
Supervisor
UPS
Atlanta, GA
06.2018 - 11.2022
- Supervised a group of up to 5 employees to monitor accuracy and quality while loading or unloading trailers
- Focused on reducing scanning errors, increasing timely deliveries and providing excellent service to our customers
- Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 35 lbs
- And may weigh up to 70 lbs
- Train new hires and retrain current staff in safe work methods
- Train and interact with employees to make sure they know the safety guidelines and procedures of their work location.
Shift Supervisor
CVS/Pharmacy
Douglasville, GA
10.2015 - 09.2019
- Works effectively with the store manager and crew
- Supervise store crew; assign, direct, follow up
- Will open and/or close the store
- Effectively communicate info to management
- Handle all customer relations issues properly
- Merchandise presentation; displays, signing
- Handle all cash functions; keys, safe, registers
- Conduct walkthroughs of the store
- Help with loss prevention techniques
- Train, develop, and evaluate hourly employees
- Establish emotional connections with customers.
Freight Worker
Kohl’s
Douglasville, GA
09.2017 - 12.2017
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Organized store merchandise racks by size, style and color
- Prepared merchandise for the sales floor
- Prioritized and accomplished a wide range of tasks each shift
- Updated computer inventory listings
- Worked collaboratively in a team environment.
Modular Associate
Wal-Mart
Boyton Beach, FL
01.2017 - 03.2017
- Responsible for the setup of new displays throughout the holidays and the store
- Provided an elevated customer experience to generate a loyal client
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of the stockroom and production floor
- Organized store merchandise racks by size, style and color to promote a visually appealing environment
- Designed displays to make the store experience interactive, engaging and reassuring.
Store Clerk/Overnight Stock Crew
CVS/Pharmacy
Manhattan, NY
06.2013 - 10.2015
- Greeted customers when they entered the store provided them with information about products and/or services
- Received and processed payments by cash, check, debit and credit card transactions
- Respond to customers’ complaints and resolve their issues
- Assisted in stocking shelves, rotating merchandise and marking prices
- Walked customers to specific items in the store
- Identified price of goods by using an electronic scanner or other (cash register)
- Kept the work area clean and neat for our customers and guests
- Restocked the sales floor for customer satisfaction
- Maintained knowledge of store inventory and sales activities.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY01.2012
Skills
- Cash Register
- Customer Service
- Inventory
- Stocking items
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- GIMP
- Internet savvy
- Installing windshields
- Glass handling
- Cashiering experience
- Safety Procedures
- Hand and power tools
- Windshield replacement
- Data Entry
Certification
- Introduction to Customer Service Completed June 28, 2024
- Interacting with Customers Completed July 6, 2024
- Foundations of Cybersecurity Completed July 8, 2024
- Call Center Customer Service Completed July 9, 2024
- Preparing for Your Call Center Customer Service Role Completed July 9, 2024
- CVS Health Call Center Customer Service Completed July 9, 2024
Timeline
Auto Glass Technician
Safelite AutoGlass
01.2023 - 01.2024
Supervisor
UPS
06.2018 - 11.2022
Freight Worker
Kohl’s
09.2017 - 12.2017
Modular Associate
Wal-Mart
01.2017 - 03.2017
Shift Supervisor
CVS/Pharmacy
10.2015 - 09.2019
Store Clerk/Overnight Stock Crew
CVS/Pharmacy
06.2013 - 10.2015
High School Diploma -
Dewitt Clinton High School
- Introduction to Customer Service Completed June 28, 2024
- Interacting with Customers Completed July 6, 2024
- Foundations of Cybersecurity Completed July 8, 2024
- Call Center Customer Service Completed July 9, 2024
- Preparing for Your Call Center Customer Service Role Completed July 9, 2024
- CVS Health Call Center Customer Service Completed July 9, 2024
Similar Profiles
Alexis RiveraAlexis Rivera
Auto Glass Technician at Safelite AutoGlassAuto Glass Technician at Safelite AutoGlass
Sara JenkinsSara Jenkins
District Manager at Safelite AutoglassDistrict Manager at Safelite Autoglass
Henry DecuirHenry Decuir
Customer Service Representative at Safelite AutoglassCustomer Service Representative at Safelite Autoglass