Gabriel Quezada
Brooklyn,NY
Summary
Enthusiastic AF&B Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. True believer that humility and doing the right thing are the keys to success, I've trained in handling stress. Motivated to learn, grow and excel in Hospitality Industries.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
The Mark Hotel
Manhattan, NY
10.2021 - Current
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Banks control, Opening - Closing.
- Daily F&B recap reports.
Food and Beverage Manager Training
The Alida Hotel
Savannah, GA
12.2020 - 09.2021
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Service support in different areas as Barista, Bar and Restaurant.
Restaurant Waiter
Fairmont Mayakoba Riviera Maya, Laguna
11.2019 - 06.2020
- LQA procedures service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
VIP Waiter
Cirque du Soleil JOYÁ
09.2017 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Dinner service in VIP section.
- Wine & Champagne service.
- Crystal procedures.
Head Waiter- Waiter
Celebrity Cruises
01.2016 - 08.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Inspected dishes and utensils for cleanliness.
- USPH procedures.
Education
Bachelors Degree - International Tourism Companies
UVM Glion
12.2015
Delta Airlines Inc.
Mexico City2014
Hotel Westin Resort & Spa
Los Cabos Mexico2013
Presidente Intercontinental
Puebla City2012
Skills
- Staffing and Sales Reporting
- Anticipating Problems
- Portion Control
- Health Code Compliance
- Delegating Assignments and Tasks
- Recruitment and Hiring
- Training and Onboarding
- Problem Solving
- Microsoft Office
Certification
- Beverage Alcohol Resource , BarSmarts, 03.21
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Food and Beverage Manager
The Mark Hotel
10.2021 - Current
Food and Beverage Manager Training
The Alida Hotel
12.2020 - 09.2021
Restaurant Waiter
Fairmont Mayakoba Riviera Maya, Laguna
11.2019 - 06.2020
VIP Waiter
Cirque du Soleil JOYÁ
09.2017 - 11.2019
Head Waiter- Waiter
Celebrity Cruises
01.2016 - 08.2017
Bachelors Degree - International Tourism Companies
UVM Glion
Delta Airlines Inc.
Hotel Westin Resort & Spa
Presidente Intercontinental
- Beverage Alcohol Resource , BarSmarts, 03.21
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