GABRIEL MARONEY
Cedar Park,TX
Summary
Committed and detail oriented with 10+ years of experience in management and development of operations and customer support with a track record of problem solving and relationship building in a way that promotes organizational efficiency and success. Uses independent decision-making skills and collaborative and communicative abilities to advance organizational goals.
Overview
13
13
years of professional experience
Work History
Production and Operations
Cade Made Collective - Family ECommerce Shop
04.2023 - Current
- Built out a successful eCommerce shop with my wife this year while functioning as the stay at home parent.
- Organized work to meet rapidly increasing demand and production goals.
- Set up and operated printing press machines.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Sourced materials to keep up with production goals and meet customer demands.
Operations & Customer Support Manager
Press Technologies
03.2018 - 12.2022
- Developed strong customer relationships by actively listening to needs, providing conflict resolution, and applying solutions, resulting in high customer satisfaction ratings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Successfully scaled the Company to more than 18 cities across the US by running day-to-day operations with tenacity and thoughtful management.
- Managed customer support, order entry and fulfillment, as well as sourcing, development, and onboarding of new partnerships, resulting in the Company's APR being doubled and NPS over 70 achieved.
- Increased efficiency in operational processes by 80% through innovative process solutions and design implementations to software that were presented to executives.
Head of Marketing & Operations
Dolphin Consulting
07.2017 - 03.2018
- Responsible for developing a lead-capturing website to drive sales pipeline for sales enablement courses, which drove demand generation to skyrocket
- Increased web traffic and in-bound lead generation by 100% through strategic content creation online.
- Collaborated closely with CEO on a consultative basis to create custom marketing materials and procedures for sales enablement courses.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Moderator/Daily Operations
Favor Delivery
12.2013 - 04.2016
- Oversaw daily logistics and ensured maximum efficiency and customer satisfaction through all phases of the on-demand order and delivery process.
- Refined the Moderator position into the Company’s daily operations role which was crucial for growth,
- Excelled in this multi-faceted role included training runners, implementing processes, troubleshooting and runner support simultaneously.
- Opened and managed a number of new markets across the US remotely, utilizing strong time optimization and task management skills.
- Led with clarity in high intensity, fast-paced environment while optimizing processes at this tech start-up during the season of growth that led to the 1,000,000th Favor delivery, as well as more than 10x growth in employee base.
Front Desk Manager
Allandale Hotel
01.2013 - 12.2013
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Increased customer service ratings through personable service.
Amazon Fulfilment Associate
Austin Bazaar
12.2010 - 11.2012
- Planned and prepared shipments for Amazon’s FBA program, strategically based on local and worldwide inventory.
- Envisioned and implemented a packing process for the company’s highest selling guitar bundle that increased output by 10x.
- Set up and opened the company’s first retail store and created the company’s first strategic returns department and implemented processes that allowed it to be successful.
- Unloaded incoming trucks and properly staged inventory for processing.
- Cross-trained new associates on picking and filling orders for warehouse products.
Education
Bachelor of Science - Business Administration & Advertising
Texas State University
San Marcos, TXSkills
- Customer Relationship Management
- High-Pressure Environments
- Process Improvement Strategies
- Web Applications
- Project Management
- Business Development Understanding
- Technical Support
- Staff Training
- Senior Leadership Support
- Software Functionality Feedback
- Technology Integration
Hobbies and Interests
I love the outdoors and any opportunity to hike in a new region. Getting to share these hikes or fishing trips with my daughters is the absolute best. Recently started biking daily and really enjoying it. I love to travel, see live music, and spend time with family.
Timeline
Production and Operations
Cade Made Collective - Family ECommerce Shop
04.2023 - Current
Operations & Customer Support Manager
Press Technologies
03.2018 - 12.2022
Head of Marketing & Operations
Dolphin Consulting
07.2017 - 03.2018
Moderator/Daily Operations
Favor Delivery
12.2013 - 04.2016
Front Desk Manager
Allandale Hotel
01.2013 - 12.2013
Amazon Fulfilment Associate
Austin Bazaar
12.2010 - 11.2012
Bachelor of Science - Business Administration & Advertising
Texas State University