Gabriel Marte
Queens,USA
Summary
Driven Professional with a passion for learning for learning and growing Across diverse fields. Experienced in sales with a proven ability to understand customer needs, provide solution, and build lasting relationships.Friendly and positive, bringing excellent customer service and communication skills to efficiently manage returns and address customer needs. Possesses strong understanding of inventory management and transaction processing, effectively utilizing problem-solving and attention to detail. Committed to enhancing overall customer satisfaction and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Return Agent
Enterprise Rent-A-Car
10.2025 - Current
- Processed vehicle returns efficiently, ensuring accurate condition assessments and documentation.
- Managed customer interactions, providing exceptional service and resolving issues promptly.
- Conducted inventory checks, maintaining accurate records of returned vehicles and equipment.
- Collaborated with team members to streamline return workflows and improve operational efficiency.
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
- Assisted colleagues as needed, fostering teamwork and promoting a supportive work atmosphere.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed multiple tasks in high-volume environment.
- Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
- Contributed to overall operational efficiency by completing tasks assigned by supervisors in a timely manner.
Cashier/ Customer/ Translator
Lolas Botanica
09.2023 - 10.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash register operations accurately.
- Shipments, tagging merchandise correctly, and restocking shelves as needed.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Provided customer support (In person and/or phone service)
- Opened and set the store prior to opening.
- Scheduled appointments/ encouraged new customers to Schedule a service with us.
- Helped customers who had difficulty with the language to assist them and make sure they’re satisfied.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Cherry Valley
10.2022 - 08.2023
- Organized stock and helped create an inventory.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Helped/ guided customers for what they were looking for.
- Always worked well with fellow peers and tried to help as much as possible.
- If needed to work in another position such as stocker, i would do it gladly
- Worked part-time in school days and worked the whole day when free.
- Helped costumers sign up for the points/ reward program and offered discounts / deals.
- Helped customers who had difficulty with the language to assist them and make sure they’re satisfied.
Education
High School Diploma -
Business Technology Early College High School
Queens, NY06.2023
Skills
- Customer relations and communications
- Issue response and resolving
- Payment processing
- Appointment scheduling
- Adaptability
- Teamwork
- Lead conversion
- Attention to detail
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
LANGUAGES
English
Spanish
Timeline
Return Agent
Enterprise Rent-A-Car
10.2025 - Current
Cashier/ Customer/ Translator
Lolas Botanica
09.2023 - 10.2025
Cashier
Cherry Valley
10.2022 - 08.2023
High School Diploma -
Business Technology Early College High School