Gabriel Martinez

• Used remote login tools to assist clients with technical and product questions.
• Responded to or escalated tickets based on severity and internal policies governing responses.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Assisted in technical support process refinement to improve customer service and support.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Configured new employee work stations consisting of hardware, software and peripheral devices.

• Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
• Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
• Responded directly to residential and business emergency situations to serve community.
• Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements.
• Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
• Performed and fire suppression and fire prevention duties to protect life and property.
• Used and equipment and tools to assist in rescue operations.
• Set up and operated hydraulic, pneumatic, manual and power tools in emergency situations.
• Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
• Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.
• Trained continuously to maintain required physical fitness for demanding work.
• Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
• Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
• Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
• Administered emergency treatment and medical care to people injured in accidents and fires.
• Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
• Informed and educated local community members about fire prevention and safety.
• Rehabilitated fire hoses, portable water tanks and other equipment.
• Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
• Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.

• Exercised surveillance and control over inmates.
• Transported and escorted inmates to hospitals, court and other institutions.
• Performed searches of people, vehicles, mail items and dormitories.
• Followed daily routine schedule and took head counts of all inmates in assigned cell block.
• Fingerprinted and photographed incoming and released inmates.
• Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
• Assigned inmates to open and appropriate housing units.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Supervised inmates during day-to-day activities.
• Promoted safety, order and functionality of the facility.
• Detected potential threats and quickly defused conflicts.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Maintained appropriate control, security and well-being over those detained.
• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Applied non-violent response tools and physical restraint during problematic situations.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Inspected cells and conducted random searches of common areas.
• Exercised surveillance and control over 240 inmates at a time.
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• Transported inmates to and from work sites with optimal security procedures.

• Safely transported inmates to and from work sites.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Maintained records and logs of man hours, materials and equipment used.
• Supervised residents during meal distribution and intake, recreation time and work-site performance.
• Attended regular trainings and maintained appropriate certifications.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Maintained clear and open communications with all facility areas to support efficient and safe operations.
• Completed safety protocols during emergency situations.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Conducted internal security checks to ascertain inmate safety.
• Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
• Maintained daily logs of shift activity.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Inspected cells and conducted random searches of common areas.
• Maintained correct physical head count at all times.
• Maintained appropriate control, security and well-being over those detained.
• Assisted in restraining violent and unruly inmates.
• Supervised inmates during day-to-day activities.
• Maintained communications with staff and inmate body to maintain safe, effective prison environment.
• Observed and directed inmates during recreation, visits, telephone and shower time.
• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

Moved up to manager in a month.

• Planned and prepared workflow schedules, delegating shifts for employees.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Enhanced sales by implementing merchandising and promotional improvements.
• Oversaw team development according to industry service standards to further customer loyalty.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
• Supported sales management initiatives to optimize business development.
• Assisted in evaluating employee performance and cultivating improvement initiatives.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Completed inventory audits to identify losses and project demand.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.