Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Martinez

Long Beach,Ca

Summary

Hardworking employee and is enthusiastic about carrying out administrative duties daily. Pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Sales Agent

Sixt
01.2022 - 09.2024
  • Created reports for overdue rental contracts.
  • Used Microsoft Excel, office, and Outlook to store customer information, draft emails, and keep in contact with customers to maximize satisfaction scores.
  • Reviewed sales statistics with the manager to maximize monthly sales goals.
  • Prepared end-of-the-day sales reports by filing them away by separating voucher transactions, coupons, and handwritten transactions into their appropriate folders.
  • Answer phones and create reservations for customers, following up with them regarding the reservation.
  • Over ten years of experience in customer service, analyzing domestic and international identification while interacting with customers.
  • Investigated and reviewed suspicious transactions by notifying loss prevention using Microsoft Teams. On average, successfully caught 3 fraudulent transactions a month.
  • Ability to verbally communicate clearly and perform job duties with customers during hostile situations.
  • Trained and supervised new hires. Ability to work with little to no supervision.

Sales Agent

Fox Rent A Car
08.2021 - 01.2022
  • Developed strong relationships with clients through excellent customer service and regular follow-ups.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Served customers with knowledgeable, friendly support.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company-defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.

Sales Supervisor

Avis Car Rental
04.2013 - 07.2021
  • Assisted an average of 45 customers daily all while maintaining a positive attitude providing excellent customer service.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Disclosed every contract fully and positively to ensure every customer understood what they were purchasing.
  • Responsible for pre-assigning priority vehicles for customers working with our "top companies” (Boeing, Lockheed Martin, Apple, etc.).
  • Analyzed customer's documents to ensure that they qualified for the rental car.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Effectively coached team members to reach weekly and monthly sales goals.

Education

B.S Criminal Justice - Business Administration

California State University Dominguez Hills
Carson, CA
05.2018

A.A Liberal Arts -

Santa Monica College
Santa Monica, CA
05.2013

High School Diploma -

Lawndale High School
Lawndale, CA
06.2007

Skills

  • Client Relations
  • Sales Training
  • Performance Tracking
  • Strategy Development
  • Customer Service
  • Customer Retention
  • Territory Growth

Timeline

Sales Agent

Sixt
01.2022 - 09.2024

Sales Agent

Fox Rent A Car
08.2021 - 01.2022

Sales Supervisor

Avis Car Rental
04.2013 - 07.2021

B.S Criminal Justice - Business Administration

California State University Dominguez Hills

A.A Liberal Arts -

Santa Monica College

High School Diploma -

Lawndale High School

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Gabriel Martinez