Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Greystar Property Management
Houston, TX
09.2023 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Resolved complex technical issues quickly and efficiently, minimizing disruptions to ongoing operations while maintaining high levels of customer satisfaction.
Leveraged technical expertise to maintain peak performance of mechanical, electrical, plumbing and HVAC.
Assistant Maintenance Manager
Casa Cruz Apartments
Houston, TX
03.2008 - 09.2023
Resolved complex technical issues quickly and efficiently, minimizing disruptions to ongoing operations while maintaining high levels of customer satisfaction.
Leveraged technical expertise to maintain peak performance of mechanical, electrical, plumbing and HVAC.
Optimized resource allocation to prioritize critical tasks and ensure timely completion of projects.
Collaborated with the maintenance manager to develop budgets, forecasts, and long-term strategies.
Assistant Manager at Antara Assisted Care Services Limited (A Max Group Company)Assistant Manager at Antara Assisted Care Services Limited (A Max Group Company)