Gabriel Martinez
Security Concepts Inc.
Las Cruces,NM
14
years of professional experience
Dynamic security professional with extensive experience at Security Concepts Inc., skilled in surveillance monitoring and incident documentation. Proven ability to enhance safety protocols and train new officers, fostering a culture of public safety. Adept at critical thinking and de-escalation techniques, ensuring effective responses to potential threats. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Armed Security Officer
4 Years 6 Months- Monitored premises to deter and detect unauthorized access and potential threats.
- Conducted regular patrols to ensure safety of personnel and property.
- Responded promptly to incidents, ensuring effective communication with law enforcement when necessary.
- Implemented security protocols to enhance response times during emergencies.
- Trained new officers on operational protocols and emergency response techniques.
Detention Officer
5 Years 10 Months- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks, identifying and addressing potential safety hazards effectively.
- Facilitated inmate transport between facilities while maintaining safety and security standards.
- Managed incident reports, documenting occurrences and collaborating with law enforcement as needed.
- Supervised daily activities of juveniles to ensure safety and compliance with facility regulations.
- Developed and implemented behavior management strategies, promoting positive interactions among residents.
Armed Security Officer
2 Years 1 Month- Collaborated with team members to refine safety procedures and improve incident reporting processes.
- Evaluated surveillance footage to identify security breaches and enhance preventive measures.
- Led security briefings, promoting awareness of potential risks among staff and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Apple Technical Support Representative
1 Year 9 Months- Resolved technical issues for Apple products, enhancing customer satisfaction and retention.
- Provided expert guidance on software and hardware troubleshooting, ensuring efficient problem resolution.
- Utilized ticketing system to track and manage customer inquiries, improving response times and service delivery.
- Analyzed recurring technical issues to develop proactive solutions, streamlining support processes.
- Guided customers through iOS, macOS, and account setup with clear technical instructions.
Education
High School Diploma
Skills
Public safety
Computer skills
Incident documentation
Surveillance monitoring
De-escalation techniques
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Computer proficiency
Timeline
Armed Security Officer
Security Concepts Inc.
04.2022 - CurrentRead More
Detention Officer
Dona Ana County Detention Center
06.2016 - 04.2022Read More
Armed Security Officer
Security Concepts Inc.
05.2014 - 06.2016Read More
Apple Technical Support Representative
Volt Workforce Solutions
05.2012 - 02.2014Read More
Las Cruces High School
High School Diploma
Read More