Gabriel Matusovic
Coon Rapids,MN
Summary
Organized Dispatch Coordinator with 15 years of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.
Overview
24
24
years of professional experience
Work History
Dispatch Coordinator
Consolidated Healthcare Services
05.2007 - Current
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Optimized route plan to maximize daily appointments and minimize time or field waste.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Leveraged ADP/Bright Tree/SERP and other tools to track data and make recommendations.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Developed and implemented process enhancements to drive continuous program improvement.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Create, maintain and approve drivers schedule
- Established and checked coding procedures, monitored reports and updated internal files.
- Hold monthly driver meetings
- Provided clerical support by copying, faxing, and filing documents.
- Composed sensitive, confidential reports and documentation.
- Reviewed time sheets, prepared attendance reports and processed payroll
- Mentored, trained and supported new staff members in office policies and procedures.
- Typing skills of 60 plus WPM
Assistant Manager
Holiday Gas Station
06.1999 - 04.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Fridley Senior High School
Fridley, MNSkills
- Calendar, Scheduling Software and Support Software
- Dispatch Collaboration
- Service Requests
- Operational Procedures
- Work Order Preparations
- Personnel Management
- Office Meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatch Coordinator
Consolidated Healthcare Services
05.2007 - Current
Assistant Manager
Holiday Gas Station
06.1999 - 04.2007
High School Diploma -
Fridley Senior High School
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