Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Gabriel McDonald

Tech Salesman
Holland,MI
“You get one life. Live it in a way that it inspires someone.”
Robert Kiyosaki

Summary

Hardworking employee enthusiastic about learning any role inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Firmly believes that exponential growth can be attained by taking care of clients and tasks with boundless determination and care. Committed to a lifetime of learning.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certificates

Work History

Sales Specialist

Spectrum Communications
Holland, MI
10.2022 - Current
  • Handled customer concerns, troubleshooted faulty equipment (generally smart phones/tablets), and used complex client management software to ensure that guests receive proper product solutions.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Exceeded sales expectations month after month and secured commission paychecks on average consisting of 125-165% of base payout.

Sales Associate

Best Buy
Holland, MI
09.2021 - 09.2022
  • Assisted clients with major tech purchases; from laptops to home security, home theater setups to appliances, and much more.
  • Scheduled complex orders, worked hand in hand with install teams, and addressed client issues with integrity and respect.
  • Was granted peer leader status and took part in training employees during their onboarding process (despite not being management).
  • Was designated to be "in-store ambassador" for Best Buy's in-home consultation program. This necessitated networking with all West Michigan-based consultants in order to schedule potential leads, ask complex questions on behalf of customers, and build this branch of business for Best Buy.
  • Established lead sales trackers to assist employees in knowing how much money is being made in sales via consultants. Overall increase of ~150% in consultation leads and average of $65k extra in sales revenue was seen post-implementation.
  • Was only sales rep to sell over $200k worth of product in one month.

Team Member/Keyholder

Jersey Mike's
Holland, MI
12.2018 - 09.2021
  • This job entailed rapid food preparation, customer service, inventory control, janitorial responsibilities, and team leadership (whilst in fast-paced, high stress environments).
  • Developed strong cooperative relationships with coworkers and local management.
  • Was designated closer, ensuring that everything got done properly and on time.
  • By age 17 (two years into position), was given keyholder status and responsibilities.

Education

Certifications - IT - Network Security

Careerline Tech Center, Holland
08.2020 - 06.2021

High School Diploma - Career Preparation

West Ottawa High School, Holland
08.2017 - 05.2021

Skills

Time Managementundefined

Certification

ETA Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Google IT Professional

02-2023
Sales Specialist - Spectrum Communications
10.2022 - Current
Sales Associate - Best Buy
09.2021 - 09.2022

MTA Networking Fundamentals

03-2021

MTA Security Fundamentals

02-2021

TestOut Network Pro

01-2021

TestOut PC Pro

11-2020

ETA Customer Service

09-2020
Careerline Tech Center - Certifications, IT - Network Security
08.2020 - 06.2021
Team Member/Keyholder - Jersey Mike's
12.2018 - 09.2021
West Ottawa High School - High School Diploma, Career Preparation
08.2017 - 05.2021

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Gabriel McDonaldTech Salesman