Weightlifting
Gabriel McDonald
Service Manager
“You get one life. Live it in a way that it inspires someone.”
Robert Kiyosaki
Summary
Dynamic and dedicated professional committed to achieving personal and professional growth through lifelong learning. Approaches every task with unwavering determination and curiosity, complemented by strong administrative skills, adept problem-solving abilities, and technical expertise. Extensive experience across various facets of the technology sector enhances readiness to embrace new challenges and contribute effectively to team success.
Overview
7
7
years of professional experience
7
7
Certificates
Work History
Service Manager
VandenBerg Stereo
12.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Improved customer satisfaction by implementing streamlined service processes, staff training programs, and monitoring staff performance analytics.
Luxury AV/Automation Technician
VandenBerg Stereo
11.2023 - 12.2024
- Reduced downtime for clients by quickly diagnosing and repairing complex technical issues. Issues spanned across many categories of electronics, from networking devices, automation processors, media devices, and lighting/shade control units.
- Determined layouts for wiring installations in building electronic systems through correct interpretation of drawing, diagrams and code specifications.
- Utilized wiring prints to pull cable runs through new residential construction and retrofits.
- Programmed and validated operation of numerous complex network deployments, automation system designs, lighting/shade systems, and beyond.
- Managed vendor relationships, resulting in cost-effective solutions for hardware and software purchases.
- Increased team efficiency by training junior technicians on best practices related to system installation, maintenance, and troubleshooting.
Solutions Specialist
Spectrum Communications
10.2022 - 11.2023
- Handled customer concerns, troubleshooted faulty equipment (generally smart phones/tablets), and used complex client management software to ensure that clients received proper product solutions.
- Showcased product features to customers and discussed technical details to overcome objections and close sales.
- Followed up with clients after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales expectations month after month and secured commission paychecks on average consisting of 125-165% of expected base payout.
Sales Associate
Best Buy
09.2021 - 09.2022
- Assisted clients with major tech purchases; from laptops to home security, home theater setups to appliances, and much more.
- Scheduled complex orders, worked hand in hand with install teams, and addressed client issues with integrity and respect.
- Was granted peer leader status and took part in training employees during their onboarding process (despite not being management).
- Was designated to be "in-store ambassador" for Best Buy's in-home consultation program. This necessitated networking with all West Michigan-based consultants in order to schedule potential leads, ask complex questions on behalf of customers, and build this branch of business for Best Buy.
- Established lead sales trackers to assist employees in knowing how much money is being made in sales via consultants. Overall increase of ~150% in consultation leads and average of $65k extra in sales revenue was seen post-implementation.
- Was only sales rep to sell over $200k worth of product in one month.
Team Member/Keyholder
Jersey Mike's
12.2018 - 09.2021
- This job entailed rapid food preparation, customer service, inventory control, janitorial responsibilities, and team leadership (whilst in fast-paced, high stress environments).
- Developed strong cooperative relationships with coworkers and local management.
- Was designated closer, ensuring that everything got done properly and on time.
- By age 17 (two years into position), was given keyholder status and responsibilities.
Education
Certifications - IT - Network Security
08.2020 - 2021.06
- Completed professional development in IT/Networking.
High School Diploma - Career Preparation
08.2017 - 2021.05
Skills
Technical Support
Certification
ETA Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Chess
Game Design
Timeline
Control4 Programming Certification
01-2025
Service Manager - VandenBerg Stereo
12.2024 - Current
Luxury AV/Automation Technician - VandenBerg Stereo
11.2023 - 12.2024
Google IT Professional
02-2023
Solutions Specialist - Spectrum Communications
10.2022 - 11.2023
Sales Associate - Best Buy
09.2021 - 09.2022
MTA Networking Fundamentals
03-2021
MTA Security Fundamentals
02-2021
TestOut Network Pro
01-2021
TestOut PC Pro
11-2020
ETA Customer Service
09-2020
Careerline Tech Center - Certifications, IT - Network Security
08.2020 - 2021.06
Team Member/Keyholder - Jersey Mike's
12.2018 - 09.2021
West Ottawa High School - High School Diploma, Career Preparation
08.2017 - 2021.05