Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabriel Mena

West Covina,CA

Summary

Dynamic leader with a proven track record at FedEx Ground, adept in Microsoft Office and bilingual communication. Excelled in enhancing quality assurance, supervising teams, and streamlining operations, achieving significant improvements in efficiency. Skilled in cash handling and social media management, my approach transforms challenges into victories, fostering lasting customer relationships and operational excellence.

Overview

8
8
years of professional experience

Work History

Quality Assurance Team Lead

FedEx Ground
City Of Industry, CA
02.2021 - Current
  • Responsible for ensuring quality and condition of packages according to company policy
  • Repair/redirect damaged or lost items and document actions on company computer
  • Audit teams work
  • Train and supervise new hires
  • Communicate progress to operations manager
  • Keep up with daily & weekly company quotas
  • Data entry & hourly reports on daily activity and account status
  • Communicate with other departments to schedule meetings and report product defects and ways to improve operations as well as safety procedures.
  • Develop plans to help company optimize waste and recycling usage

Front Desk Receptionist

The Ritz Carlton, Los Angles
Los Angeles, CA
10.2020 - 01.2021
  • Keep uniform and attitude to the highest standard possible
  • Always maintain clean facial hair, professional haircut, and appropriate jewelry
  • Use luxury/professional sounding language & keep body language on point
  • Great and check in customers
  • Provide any reasonable requests or accommodations the guest may request
  • Redirect to concierge, bar, pool, etc if they require any of those services upon check – in
  • Build personal relationship with guest to form connection and create life long customers
  • Inquire if they need a bell-hop or help finding the elevators
  • During overnight, audit the day shifts work
  • Bid customer farewell on their way out

Store Clerk

Stater Bro’s
12.2018 - 10.2020
  • Display and organize products for customers to locate easily
  • Help customers with navigating the store
  • Maintain out look of the store, cleaning, and restocking
  • Push carts & help with pre- shift preparation
  • Record keeping and inventory management

Cashier

Panera Bread
08.2016 - 12.2018
  • Welcoming Customers, Taking Orders
  • Ringing up orders quickly and accurately
  • Maintain store neat, clean, and fully stocked
  • Assist customers with any concerns

Education

High School Diploma -

Edgewood High School
West Covina, CA
06-2016

Skills

  • Microsoft Word, Office, and Excel
  • Cash Handling
  • Bilingual
  • Social Media Management

References

Laura Samora, Manager at The Ritz Carlton, Los Angeles

Timeline

Quality Assurance Team Lead

FedEx Ground
02.2021 - Current

Front Desk Receptionist

The Ritz Carlton, Los Angles
10.2020 - 01.2021

Store Clerk

Stater Bro’s
12.2018 - 10.2020

Cashier

Panera Bread
08.2016 - 12.2018

High School Diploma -

Edgewood High School

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Gabriel Mena