Gabriel Mercas
Bronx,NY
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my organizational abilities and problem-solving skills at Beast Movers to exceed expectations. My experience spans meticulous inventory management, efficient route planning, and fostering team collaboration, significantly contributing to repeat business and positive client testimonials.
Overview
6
6
years of professional experience
Work History
House Mover
Beast Movers
06.2021 - Current
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
- Collaborated closely with clients to ensure a smooth transition into their new homes, resulting in repeat business referrals.
- Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
- Contributed to company growth by consistently meeting deadlines and exceeding expectations in all aspects of the house moving process.
Food Delivery Driver
Nemlig
10.2020 - 05.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Increased repeat business by providing friendly and professional service to customers.
Valet Parking/ Bellboy
Pleiada's Hotel
02.2019 - 09.2020
- Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
- Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Enhanced the overall atmosphere of the hotel''s public spaces by engaging in friendly conversations with guests while attending to their needs promptly.
Car Detailer
Trade Centre Uk
03.2018 - 10.2018
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
Education
Tourism of Geography - Tourism And Travel Management
Alexandru Ioan Cuza
Iasi06.2020
High School Diploma -
CNMS
Pascani, Iasi, Romania06.2016
Skills
- Organizational abilities
- Route Planning Knowledge
- Problem-solving skills
- Time Management
- Adaptable and Flexible
- Team Collaboration
- Cash Handling
- Verbal and written communication
- Physical Fitness
- Conflict Mediation
- Willing to Learn
- Teamwork and Collaboration
Languages
Romanian
Native or Bilingual
English
Full Professional
Timeline
House Mover
Beast Movers
06.2021 - Current
Food Delivery Driver
Nemlig
10.2020 - 05.2021
Valet Parking/ Bellboy
Pleiada's Hotel
02.2019 - 09.2020
Car Detailer
Trade Centre Uk
03.2018 - 10.2018
Tourism of Geography - Tourism And Travel Management
Alexandru Ioan Cuza
High School Diploma -
CNMS
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