Gabriel Michael Gibbone
Freeport,USA
Summary
Dynamic Field Service Engineer with extensive experience at Hologic, excelling in diagnostic and technical troubleshooting of biomedical x-ray technology. Recognized for enhancing customer satisfaction through effective communication and implementing preventive maintenance programs, significantly reducing downtime. Proven ability to collaborate with cross-functional teams and manage complex installations, ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Breast & Skeletal Health Field Service Engineer
Hologic
New York, NY
01.2023 - Current
- Field Service Engineer skilled in installation and repair of biomedical x-ray technology. Seeking to raise the bar on the build, test, troubleshoot, and repair of an array of electrical, information, and mechanical systems specific to medical imaging. Excellent at contributing to team and project success by sharing acquired knowledge and implementing quality assurance protocols.
- Repaired and calibrated systems and equipment post-installation.
- Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Troubleshot and repaired hydraulic, mechanical and electrical systems.
- Identified engineering problems and recorded solutions for reference purposes.
- Filed and stored drawings, version histories and RFIs in proper order and by due dates.
- Maintained inventory control records for spare parts used during service calls.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Interpreted customer requirements and developed custom configurations accordingly.
- Coordinated work between team, other departments, subcontractors and customers.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Installed upgrades on existing systems according to manufacturer specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Collaborated closely with internal teams including Sales, Support and Engineering.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Strong independent utilization of time management between scheduling break-fix service calls on a severity basis - as well as scheduling PMs, installations, and upgrades; while implementing expense reports, fleet vehicle maintenance, on-site and off-site training, and completion of service reports in a timely manner.
Volunteer AV Tech
Bethlehem Assembly Of God
Valley Stream, NY
01.2018 - Current
- Set-up and break down AV equipment for weekly services
- Provided routine cleaning, maintenance and repair of equipment
- Assist in setup and break down of offsite concerts and services
- Responsible for repairing any technical issues in a timely manner
- Monitor audio and mixing as well as audio recordings throughout productions
- Oversee proper lighting as predetermined in team production meetings
Field Service Engineer
Glory Global Solutions
05.2021 - 12.2022
- Meet various metrics, including SLA customer response time, first call repair effectivity, and preventative maintenance completion targets
- Self-starter, Traveling and working independently in a timely manner with minimal supervision
- Responsible for frequent traveling to help other region's and to get trained on a large variety of equipment
- Directly managing all aspects of customer service and care with a variety of clients
- Independently troubleshooted and repaired a large variety of high-speed cash-handling equipment
- Maintained an accurate parts inventory and detailed expense reports
- Stay abreast of changes in technical and functional elements of GLORY equipment
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customers apprised of progress during maintenance or a down system situation
- Document system problems and preventative maintenance in customer site log
- Gather and record machine information to monitor performance
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Make recommendations for improving the service, reliability, and performance of equipment
- Establish preventative maintenance schedules and implement them according to company and customer specifications
- Trained in the maintenance and repair of electro-mechanical machines using both technical and mechanical thinking skills
- Trained various new engineers that had been newly hired
- Trained on all Glory Global Solutions products & all other products serviced by GGS
Education
Diploma - Computer Technician Networking Specialist
HUNTER BUSINESS SCHOOL
Levittown, NY12.2020
Skills
- Diagnostic
- Communication Skills
- Electro mechanics
- Field Service
- Hydraulics
- Electricity
- Technical
- PLC
- Pneumatics
- Customer Service
- Schematics
- Collaboration
- Documentation
- Preventive Maintenance
- Inventory management
- Equipment repair
- System installation
- Technical troubleshooting
- Team collaboration
- Time management
- Remote support
- Coordinating projects
- Team direction
- Work order management
- Calibration
Affiliations
- Exercise
- Ice Hockey
- Softball
Timeline
Breast & Skeletal Health Field Service Engineer
Hologic
01.2023 - Current
Field Service Engineer
Glory Global Solutions
05.2021 - 12.2022
Volunteer AV Tech
Bethlehem Assembly Of God
01.2018 - Current
Diploma - Computer Technician Networking Specialist
HUNTER BUSINESS SCHOOL
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