Gabriel Montanez
Jersey City
Summary
Customer-focused professional with over ten years of experience in high-volume retail and service sectors. Demonstrated expertise in effective communication, issue resolution, and performance metric achievement. Skilled in customer service, cashier operations, and department management. Aiming for a remote call center position to leverage strong communication and problem-solving abilities for enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Transport Driver
Absolute Delivery Services LLC.
Bayonne
05.2024 - Current
- Communicate professionally with customers regarding delivery updates, delays, and instructions
- Resolve customer concerns independently while following company policies and procedures
- Manage time-sensitive routes while meeting safety, accuracy, and performance metrics
- Use mobile applications and digital systems to document deliveries, issues, and confirmations
- Maintain reliability, punctuality, and professionalism in a fast-paced, metric-driven environment
Package Delivery Driver
PrimeTime Delivery One LLC
Kearny
06.2023 - 05.2024
- Provided consistent customer-facing service in high-volume operations
- Followed standardized procedures to ensure accuracy and customer satisfaction.
- Adapted quickly to changing priorities and workload demands
Receiving Manager/ Customer Service Associate
Shop Rite Inserra Supermarkets Inc.
Mahwah
01.2010 - 04.2023
- Delivered high-quality customer service, addressing inquiries and resolving escalations in fast-paced retail environment.
- Operated POS systems with precision, ensuring cash-handling accuracy and maintaining professionalism.
- Resolved customer issues regarding pricing, returns, inventory, and product availability efficiently.
- Supervised receiving operations, including documentation and vendor coordination as Receiving Manager.
- Managed Frozen Foods department, overseeing inventory control, ordering, merchandising, and compliance.
- Trained team members to uphold company standards while achieving productivity goals.
- Consistently adhered to procedures, safety policies, and company guidelines.
Education
Bachelor of Science - Political Science And Government
University of Phoenix
Tempe, AZ04-2020
Skills
- Customer service and call handling
- Active listening
- Issue resolution and de-escalation
- Time management
- Call flow adherence
- CRM navigation
- POS systems
- Data entry accuracy
- Performance metrics
- Policy compliance
- Remote work discipline
Languages
English
Professional
Spanish
Professional
Timeline
Transport Driver
Absolute Delivery Services LLC.
05.2024 - Current
Package Delivery Driver
PrimeTime Delivery One LLC
06.2023 - 05.2024
Receiving Manager/ Customer Service Associate
Shop Rite Inserra Supermarkets Inc.
01.2010 - 04.2023
Bachelor of Science - Political Science And Government
University of Phoenix