Gabriel Montenegro
Rockwall
Summary
Dynamic and results-driven restaurant professional with a proven track record at Pablo's Mexican Restaurant and Cantina, excelling in customer service and upselling techniques that significantly boosted sales. Skilled in maintaining cleanliness and service quality, while effectively managing multiple tables and large parties. I'm Quickbooks Certified with a foundational understanding of bookkeeping processes, ensuring operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Pablo Honito
08.2020 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed efficient table turnover, optimizing dining experience for patrons.
- Trained new staff on menu offerings and service protocols, fostering team development.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Handled customer inquiries and complaints promptly, resolving issues effectively.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Implemented upselling techniques that boosted overall sales performance during shifts.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Arts Business Field of Study - Business
Collin College
Wylie, TX03-2024
High School Diploma - STEM
Rockwall Highschool
Rockwall, TX04-2022
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Quickbooks Certified
- Has entry-level understanding of Bookkeeping Processes on Quickbooks
Certification
- Quickbooks Certified Bookkeeping Training - Started Training November of 2025 and finished training early December 2025
- This link shows official completion of bookkeeping training on Credly with badge image included- https://www.credly.com/badges/7855d124-120d-4c7d-aade-c266b72d8781
Timeline
Restaurant Waiter
Pablo Honito
08.2020 - Current
Associate of Arts Business Field of Study - Business
Collin College
High School Diploma - STEM
Rockwall Highschool